Cultivating Client Connection
About This Workshop
This interactive conversation identifies key areas for improving personal brand value through the adoption of practical business ethos and professional relationships.
· The Internal Customer First – Explore the power and impact of the altruistic business mindset.
· Proactive - Devote time to understanding how clients communicate, what is it that drives them, what are their needs, their strengths, your growth opportunities with them and how do they measure success.
· Continuous - Maintaining an active dialog with your customer is crucial to the health of the professional relationship. No communication, IS communication. Don’t let your client “guess”. Setup continuous touch points based on the client’s communication style to keep the relationship strong.
·Communication – Know the right communication tool for each situation and each client. Understand that tone and emotions get lost or misinterpreted in email. Pick up the phone when needed. Create well-crafted communications with asks at the beginning that are well defined. Learn how to overcome objections, set the tone in a room, deliver a powerful message with stories.
About the Instructor
Personal Brand Coach, Stage Coaching
Keith has blended a lifetime of service engagement into a coaching business that elevates personal professional brands.
The thread that is woven throughout Keith's career is service from his time in the Marine Corps, majoring in Hospitality management, to owning and operating a personal training business and as a global sales person in corporate America. Keith's engaging teaching style has benefited business professionals by improving their personal brand's image and self worth.