Service Desk Analyst
Greater Boulder Area
1 week ago
You will support the local Splunk staff based in the Boulder, Colorado office as well as staff throughout the North America region.
You will assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic intros to some of the IT systems.
You will provide technical assistance and support either in person, on the phone or via email for incoming queries and issues related to computer systems, software, and hardware. You'll hone your knowledge of Windows and Mac OS's and SaaS apps.
You will drive continuous improvement and promote and excellent user experience.
You will image, configure, pack, and ship computers for new Splunkers in remote offices as well as follow up with users to ensure issue has been resolved.