Operations Jobs in Colorado

As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone, email, live chat and monitoring our online community. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems. You will have a great impact not only on our customers but you’ll play a key role in shaping our product road map and marketing strategy, as you analyze and convey the feedback you receive from conversations with customers. 

Mobile Solutions is expanding our Service Desk team to further our goals of growth and opportunity! We are looking for smart and motivated individuals who enjoy working in a fun, fast-paced environment and have a natural desire to solve problems and assist others. This person would be responsible for working with client companies’ IT departments and network carriers, examining technical challenges and performing basic troubleshooting. This exciting role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and a drive to succeed.

Answering fifteen to thirty calls a day. Completing customer submitted tickets in a timely manner in cloud-based web portal. Personal ownership of calls from start to resolution. Contribute positively to company goals by meeting and exceeding department timelines. Acting with a consultative approach towards end-users and network carriers. Completing side-work and training programs and providing accurate feedback.

The procurement support representative assists with these processes, checking orders daily and handling them within the various network carrier sites. The position demands efficient handling of multiple tasks, be it updating tracking and shipping information, to processing orders and closing internal tickets. Beyond dealing with the carrier order systems, the Procurement Specialist may also process inventory orders through select third-party vendors.

As the Associate Customer Success Manager you will develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals) and work to identify upsell/cross-sell opportunities. You will serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. You will be empowered to aggressively monitor and engage the client in effort to increase utilization, adoption and footprint expansion. 

Job Description SuiteHop is a high-growth, profitable startup looking for a hard-working individual who has excellent organization, customer service and hospitality skills to assist in the post-sale organization and delivery of all SuiteHop luxury suite services. SuiteHop connects buyers and sellers of private suites at sporting and entertainment events in North America including NFL, NBA, NHL, MLB, concerts, and special events. The Sales and

The Operations Specialist, Customer Support assists the Operations Manager with daily technical operations for the Support organization to ensure overall effectiveness of people, process, systems and content. They are expected to collect and analyze metrics, provide transparency to SLAs, make available dashboards and reports for managers that provide visibility to the efficiency, effectiveness, and proficiency of the support team. They will also contribute to the operational aspects of Support programs in concert with the Program Manager.

MakeMusic is looking for you to join the team as Customer Support Representative delivering exceptional customer experience to help create successful educators, students, and musicians through utilizing MakeMusic's line of products. This position will be responsible for answering questions, resolving product registration and account-related issues for the MakeMusic product line. This is an hourly paid position working 40 hours/week that is full-time and permanent.

Identify, scope, and manage ongoing customer incidents, identify adversary TTPs, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security. Partner with customers, helping them understand the full scope of information available and make informed decisions about their security program. Leverage your deep knowledge and experience to ask the right questions to customers. Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities. Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats. Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions. Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer.

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Vertafore's largest customers. The CSM works closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our services are delivered successfully.

HomeAdvisor is looking for a smart, motivated, and energetic Senior Network Engineer to join our Production Data Center team. In this role, you’d managing our production website network infrastructure as well as HomeAdvisor’s enterprise network. Our website will soon surpass 15 million unique visitors each month, so ensuring that our systems are reliable and scalable is of utmost importance. That makes the Senior Network Engineer role critical to

HomeAdvisor and our sister company, Angie’s List, combined in 2017 to create the largest Homeservices marketplace in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 10 brands in eight countries, and is headquartered in Golden, CO. The Voice Administrator will sit in our Golden office for

The Enterprise Customer Success Manager is responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a set of emerging enterprise accounts. You will help promote user loyalty and influence user adoption for clients deemed essential to the growth of Workiva. As a customer facing role, the position will focus on developing champions in the organizations we work with to ensure maximum adoption and use of Wdesk

The Office Administrator & Manager provides overall operational support for the company in various administrative and facility related duties to maintain an efficient and well-run office environment. This person has a very welcoming disposition and a winning attitude. They will be engaging and supportive with all internal team members, office guests, and external vendors. The Office Administrator & Manager is strong at working independently and is highly adaptable in an extremely fast-paced and quickly growing company.

Role description The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office. Responsibilities: Become an expert FareHarbor user and stay on top of all new feature releases. Handle inbound/outbound support issues via emails and phone calls. Provide exceptional support by listening, understanding the issue, and problem-solving with customers.

Role description The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office. Responsibilities: Become an expert FareHarbor user and stay on top of all new feature releases. Handle inbound/outbound support issues via emails and phone calls. Provide exceptional support by listening, understanding the issue, and problem-solving with customers.

Orange Drive is a people first, technology second, IT services provider. Colorado companies big and small rely on Orange Drive to provide IT strategy and services. We replace the old stereotype of the unapproachable “IT guy” with a team that is truly passionate about people. We are hungry to share our knowledge of technology with others in a patient, humble, and innovative way.   What You'll Do Support a wide variety of clients and systems

The QA Analyst is responsible for leading system verification testing activities of the T-Mobile Layer3TV mobile and connected devices systems in a fast-paced agile environment. They will be tasked with executing established test cases located in TestRail, creating new test cases and modifying existing ones as needed to establish a concrete and repeatable test plan. The QA Analyst should be self-motivated and able to independently prioritize their work to achieve the highest quality standards for a customer-facing software solution.

The QA Analyst is responsible for performing system verification testing activities of the T-Mobile Layer3 IPTV Set Top Box and Back-Office implementations in a fast-paced agile environment. They will be tasked with executing established test cases located in TestRail, creating new test cases and modifying existing ones as needed to establish a concrete and repeatable test plan.

As an Executive Assistant at Guild, you’ll support the executive team directly and interact with internal team members and external stakeholders including board members, clients, business and community leaders. You will have a wide range of organizational and administrative responsibilities including coordinating schedules with internal and external counterparts, and arranging travel. You’ll also coordinate select internal meetings and events. You’ll be a critical member of the team, making sure the executive team has the opportunity to focus on the highest impact work while navigating through their meetings and priorities with ease.