It’s an exciting time in commercial real estate and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM, deal management, and back office) and we’re highly focused on the success of our customers and employees.

Senior Technical Support Specialist (Salesforce) at Apto

It’s an exciting time in commercial real estate and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM, deal management, and back office) and we’re highly focused on the success of our customers and employees.

Apto was also recently recognized by Inc. Magazine as one of the 2016 Top 50 workplaces nationwide and was designated a Best Place to Work in Denver by the Denver Business Journal and twice by Outside Magazine. Come help us bring commercial real estate out of the dark ages with an award-winning team.

Apto is looking for a Tier 3 Salesforce Administrator to assist our enterprise accounts. This person will be working with external front line support teams to field a wide range of escalated customer questions, concerns, and issues related to Salesforce, our Apto platform, and custom configurations. This role will require a close relationship with our internal engineering and product teams to provide valuable customer experience based feedback while ensuring a deep understanding of the Apto software and related technologies.

What you’ll be responsible for:

  • Providing guidance, assistance, coordination, and follow-up related to client questions and issues including but not limited to: customizations, integrations, processes/workflows, security/sharing configurations, Salesforce reports, and data structure.
  • Measuring and complying with support SLAs, including managing escalations and coordinating with product and engineering
  • Facilitating support services delivery through participation in email and telephone support, utilizing remote assistance tools, and documenting customer issues and solutions via our internal case management system.
  • Collaborating in the creation of resources, based on direct customer experience, in order to support the continuous development of our products, services, and internal and external customers.
  • Informing management of potential problems and identifying problem trends with both client and internal processes.

What you need to apply:

  • Salesforce Certified Advanced Administrator or equivalent credential
  • Experience reading and debugging Apex Code
  • Must have 3+ years experience implementing and configuring Salesforce.com instances
  • Formal Customer Service Skills
  • Strong understanding around Source Control and deployment processes

What you’ll get in return:

  • The opportunity to work for a fun, quickly growing, well-capitalized startup
  • Competitive base salary
  • 20 Days FTO
  • Generous Stock Options
  • Medical, Dental and Vision Benefits
  • Regular company-provided lunches and team events

Apto does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

Find more startup and tech jobs in Boulder and Denver
Loading...
Apply Now
Why work with us
At Apto, the best ideas win. We have a culture of candor and transparency and rely on team members to argue passionately and then get behind the decisions we make as a team. The team has grown quickly over the last couple years and we’re always on the lookout for talented people that are interested in a high-growth, high ownership environment.
Culture
While we have regular happy hours, company outings, a fantastic office space and dog-friendly offices, culture is defined by our employees. Our people are open, self-aware, and have a willingness to make things happen where process doesn't exist. We seek out individuals with diverse backgrounds and viewpoints that change how we approach problems.
Perks & Benefits
Onsite gym
Required 20 days off
Company-paid medical, dental, and vision
401k + generous stock options
Regular company-provided lunches
A relaxed, casual dog-friendly atmosphere
Regularly hosted meetups

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Saved Jobs
Job Saved
Find your saved jobs by scrolling over this star

Oh no!

You're fresh out of job post slots.