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Manager, Deal Desk

| Colorado Springs

Overview:
As the Manager of Deal Desk you will lead the strategic direction of the Deal Desk Team based in Irvine and London which will support a fast-moving, high-performing sales team. The Deal Desk Team is responsible for processing incoming orders, ensuring compliance with policies, providing exceptional customer service, and communicating regularly with the sales team on order status. Our ideal candidate enjoys leadership, but isn't afraid to roll up their sleeves and get their hands dirty with their team as this will be a player-coach role.

You will manage the order cycle from sales to finance in a timely and accurate manner to ensure there is a smooth transition between systems, order acknowledgement, validation/integrity of orders, and making sure statements to customers are accurate. Establishing strong cross-functional relationships and collaboration with the Sales, Finance, and Customer Support teams is essential for this role.

Position is based in Irvine, CA and individuals will need to work on-site.

Responsibilities include but not limited to:
* Ensure and invest in the success of the Global Order Management team through strong leadership, strategic direction and collaboration.
* Oversee entire ordering process from quote to order execution
* Anticipate and align to account team's business needs in successful execution of deals on a quarterly and annual basis.
* Contribute and assist team in processing orders when needed.
* Take ownership of supporting sales team and ensuring sales orders are closed efficiently.
* Point of contact for contract negotiations and internal deal issue resolution on behalf of the sales organization driving cross-functional collaboration.
* Adhere to Order Acceptance Policy and Contract Approval policy requirements, ensuring an appropriate order flow in compliance with Company policies.
* Contribute to sales achievements through solid partnership, efficient processes and effective communication with all sales teams.
* Ensure order quality by collaborating with Finance and corresponding teams to resolve invoice, purchase order and pricing issues.
* Uphold and promote customer-centric approach. Define behaviors and interactions, and establish standards and expectation of how external customers will experience Alteryx.
* Take ownership of customer master data, billing details, POs and related communication with the customer.
* Deliver reporting on overall customer satisfaction, identify trends and areas of opportunity in the customer experience and order management process.
* Accountable for outstanding customer service to all external and internal customers.
* Identify opportunities and initiatives to improve customer service and streamline order processing

Qualifications:
* Contracts Administration experience: reviewing standard and complex contracts, analyzing and assessing risk, and resolving contract conflicts
* Order management experience supporting a global, high-volume producing sales team
* 5+ years' experience in a people leadership capacity with demonstrated track record of driving results
* Strong verbal and written communication skills with associates at all levels and cross-functionally
* Maintain confidential information and ensure it is handled with sensitivity
* Detail oriented with strong analytical skills and decision-making ability
* Highly proficient in all applications of Microsoft Office including: Word, Excel, PowerPoint and Outlook
* Ability to work in a fast-paced environment and meet aggressive deadlines

Desired Skills & Experience:
* Bachelor's degree in Accounting from four-year college or university.
* Salesforce.com experience is strongly preferred
* Order management experience supporting a global, high-volume producing sales team
* Ability to be flexible with changing priorities

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • LithiumCMS
    • SalesforceCRM
    • OutlookEmail
    • MarketoLead Gen

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder, and offers views of the mountains.

An Insider's view of Alteryx, Inc.

What’s the vibe like in the office?

Our culture is casual, but we're driven and work hard! We're empowered to be independent, creative, and innovative. Not only do we care about our platform, but we are deeply passionate about how the work we do impacts the community and our world.

Katelyn

Office Manager

What's the biggest problem your team is solving?

Bringing Alteryx to more people; democratizing our platform.

Simon

Team Lead, DX

How does the company support your career growth?

Alteryx walks the walk when it comes to supporting individual career goals. We have so many career planning resources and programs, but what differentiates Alteryx is the way everyone rallies around you to make sure you reach those goals. I've set aggressive career ambitions, plus pursuing my MBA! It's like the whole company is cheering for me.

Emily Singer

Manager, Public Relations

How do you empower your team to be more creative?

I encourage my team members to spend time learning - whether it's joining on-site study sessions to learn more about our product, to participating in Alteryx Academy. I think having a commitment to constant learning and self-improvement allows for creativity to flourish and opens up the doorway to new ideas.

Stephanie

Manager, Product Management Operations

What are Alteryx, Inc. Perks + Benefits

Alteryx, Inc. Benefits Overview

Company Perks & Benefits include:

• 100% company-paid medical, dental and vision benefits.

• Pet Insurance

• Life insurance, disability and accidental coverage

• Paid Holidays, Paid Time Off (PTO) & Volunteer Time Off (VTO per year

• 401k with company match

• Employee Stock Purchase Plan

• Commuter benefits

• Fitness & Wellness reimbursement program

• Bicycles and frisbee golf to rent in office

• Gym and The Hut Restaurant on the first floor of the building

• Yoga monthly and massages weekly

• Happy hours, release parties, and networking events throughout the year

• Fresh fruit delivery, bagels on Thursdays and catered lunch every other Wednesday

• Beer taps and comfortable lounges throughout the office

• Video and arcade games, ping pong, pool table, and shuffle board

• Free form "Innovation Days" and "Learning Days" for self-improvement monthly

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer $265.00 per month for transit.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Thursday. Employees get free lunch on Wednesday.
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Upon approval, we offer $5250 annualy for continuing education.
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