Insurance Claims Representative

| Greater Denver Area
Who We Are
OrthoFi is a Denver-based startup that focuses on building software and service solutions designed to stimulate growth and streamline financial processes for orthodontic practices through rigorous analytics and cutting edge technology. We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked 164th on the Inc 5000 list of fastest growing private companies in the US!
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team. 
How you impact patients and practices:
As an Insurance Claims Representative, you will be a part of a highly engaged and supportive team who is impacting a patient’s ability to receive the highest quality orthodontic care. You will be an Insurance Detective in a fast-paced, dynamic environment. 
Within 1 Month You Will
  • Go through OrthoFi Training and get to know the company from a high level view
  • Attend claims training to get to know what you’ll be doing on a day to day basis
  • Get to know our internal system as well as tools like GSuite, Slack, Jira, and PureCloud
  • Learn the basic questions to ask yourself when researching a claim
  • Be provided a step up plan to increase your work efficiently and effectively 
  • Have lots of questions and a great team of experienced coordinators to help you out!
Within 2 Months You Will
  • Work with other departments within the claims team to better understand your job on a day to day basis
  • Interact with our QA department to understand your progress so far
  • Become more familiar with the practices you work with on a daily basis by reaching out to them directly with messages and having them reach out to you through Jira and/or slack communication
  • Met with your lead for a bi-weekly 1:1 to go over your progress
  • Have less questions and a great team of experienced coordinators to help you out!
Within 3 Months You Will
  • Be a Claims expert!
  • Maintain a high QA score as well as exceeding daily output expectations 
  • Bring challenges and successes to weekly meetings with other departments
  • Have a few questions, with a great team of experienced coordinators to help you out and also answer any questions from anyone within their first 30 days!

Skill Set:
  • Demonstrated ability to multi-task and solve poorly defined problems
  • Strong analytical and problem solving skills
  • Excellent communication skills - written, verbal and active listening
  • Proficient with Microsoft Office and/or Google Documents
  • Have the ability to learn and utilize business related software systems
  • Must exhibit empathy and compassion for patients.
  • Ability to self manage and adapt to change quickly, as well as show a sense of urgency
  • Strong judgment and decision making abilities
  • Natural curiosity with a strong aptitude to learn quickly
  • Very strong technical aptitude
  • Experience with processing medical insurance claims and/or eligibility checks (orthodontic or dental claims management preferred) is a plus
  • Prior experience managing claims while working as a Front Desk Receptionist or Treatment Coordinator is a plus
  • High school Diploma required, some college experience a plus

Your Next Move:
Now that you know more about us and are truly excited about working for an amazing company, tell us how you can make an impact at OrthoFi. 
Compensation commensurate with experience. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • TypescriptLanguages
    • AWS LambdaLanguages
    • Angular (7)Languages
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • ZohoCRM


900 S. Broadway, Denver, CO 80209

What are OrthoFi Perks + Benefits

OrthoFi Benefits Overview

Nurturing and supportive culture
Monthly team building activities
Company and team outings
Meditation sessions and wellness initiatives
Peer-to-peer recognition program
Casual dress atmosphere
Snacks and coffee

Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
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