Data Account Manager

| Greater Boulder Area

Through our publishers, Sovrn Holdings reaches over 200 million people every day, generating over 10 billion HTTP requests daily. These requests must be processed in less than 250 milliseconds, and result in several petabytes of data on a monthly basis. The exciting technical problems we solve require a world class team and engineering culture to deliver against our mission.

About the Team

As a member of the Data Services team, you will be on a small but growing team responsible for managing and growing Sovrn’s existing data and linkage clients and for on-boarding new data and linkage clients. Since we live on the emerging edge of what’s possible, our team is made up of people who love to learn.

About the job

The Data Account Manager is charged with ongoing management of existing data buyers and identifying new data product expansion opportunities with existing buyers. In this role you will manage the Data buyer accounts current products and identify upsell/cross sell opportunities in the existing book of business.

What you’ll be doing:

  • Responsible for managing Sovrn’s existing and any new clients that are signed by Data sales team.
  • Existing Clients - provide excellent service to existing clients
    • Reporting
    • Troubleshooting
    • Understanding client wants and needs
    • Forecasting Revenue
    • Work with accounting to ensure clients are paid and they pay sovrn accurately and on time
    • Work with sales engineering to audit, inspect and optimize Data customer integrations
  • Upsell and Cross sell existing clients
    • Client outreach to identify and qualify expansion opportunities
    • Enter and manage opportunities in SalesForce CRM
    • Close three expansion opportunities each quarter
  • Data Product Delivery
    • Work with Data Science team to deliver our product
    • Deliver client feedback to Data Product

About you

You’re driven, thoughtful, and curious. You are highly coachable while being able to work autonomously. Communication and customer service are your strongest traits. You recognize and act on opportunities to be proactive when supporting clients. Above all, you love learning, and sharing what you know.

The successful candidate will have:

  • Bachelor’s Degree
  • Track record managing existing clients
  • Interest or experience in the digital data ecosystem

Nice to have

  • Minimum 1 year Account Management experience
  • Understanding of cookies, hashed emails, mobile advertising IDs and use cases
  • Basic knowledge of the online advertising industry

Technical skills

  • Troubleshooting skills to facilitate management and data reporting for customers
  • Attention to detail and ability to process information quickly and accurately
  • Internet savvy with a strong proficiency in office productivity tools (Gmail, Google Apps, Microsoft Office, Confluence/JIRA, Salesforce CRM)
  • Understand and ability to navigate BI reporting tools such as Tableau, Grafana, and Metamarkets

Soft skills

  • Must be able to work and communicate in a concise manner across the organization
  • Strong written and verbal communication skills, excellent listening skills and the ability to adjust to the personalities of various partners
  • Strong project management, organization and prioritization skills
  • Ability to multitask with effective resolution management in a fast-paced, growing environment
  • Ability to design and articulate solutions for customers challenges
  • Flexibility in approach and willingness to adapt when necessary
  • Must be able to confidently make decisions on behalf of the team for areas of responsibility

This position reports to: VP, Data

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

Help content creators do more of what they want to do – and less of what they don’t


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

An Insider's view of Sovrn

How would you describe the company’s work-life balance?

Our Reliability Team works incredibly hard, however….personal life comes first. One of the reasons is that we have incredible managers that realize that we are humans. We work hard but when we are off, we are off!

Laura

Sr. Site Reliablity Engineer

What does your typical day look like?

No two days look the same, but I mean that in a good way! At Sovrn, people are given the ability to step outside the confines of their job description and engage cross-departmentally. Sovrn is a great place to work for people who love to learn and challenge themselves.

Hanna

Director, Marketing

How does the company support your career growth?

I always wanted to move into management one day. When the opportunity presented itself earlier than I was ready for, the leadership supported me to ensure that we were successful. I can't imagine having grown without them.

Stacey

Manager, Systems Reliability

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are some things you learned at the company?

Our onboarding is phenomenal for new employees, helping educate new hires about the entire adtech industry in addition to the specifics of their role, illuminating their place within the larger ecosystem. The office has a fun, collaborative atmosphere that encourages a strong balance between work and health.

Cody

Compliance Manager

What are Sovrn Perks + Benefits

Sovrn Benefits Overview

We have a choice of heal and wellness plans that meet your needs, including medical, dental and vision. Take advantage of an open vacation policy, flexible working hours and paid parental leave. Enjoy catered lunch every other week, along with breakfast to start your Friday mornings. Be part of a passionate and high growth culture, work with great people and make an impact on Sovrn's future and direction.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Culture of Learning and Career Advancement. Awesome people!

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