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Customer Sales Representative

| Greater Denver Area

 

For the customer sales professional looking to have a measurable impact on the present and future business of an industry leader, look no further!  Webroot, a leader in our industry with a great reputation is looking for a Customer Sales Representative, based out of Broomfield, Colorado, that understands the impact a successful customer has on the health of our business. Come take advantage of this great opportunity to learn new skills and expand your current skills with a dynamic and growing company where people are rewarded for their hard work and commitment. 

We will train the right candidate that wants to learn. If you’re a strong communicator, highly organized, diligently focused, genuinely loves interacting with people, and interested in business and technology solutions, talk to us about what this role means to you!

 

Job Description

The Customer Sales Representative role is responsible for taking inbound calls from customers and will be involved on special projects that are instrumental to the success of the company. This is a sales/customer service position.

RESPONSIBILITIES

  • Take inbound customer calls and email inquiries concerning renewals, upgrades and new cybersecurity products.
  • Take large volume inbound calls to drive up-sell and cross sell opportunities.
  • Secure bookings by providing detailed customer experience and engagement information to the product and marketing teams to optimize product offerings, messaging, sales tools and go to market campaigns for both consumer prospects and customers.
  • Ownership and management of all calls taken/placed, including responsibility for the needs assessment and final call close.
  • Outperform all metrics and assigned quotas to increase commission bonuses.
  • Take part in ad hoc special projects for customer acquisition and retention.

REQUIREMENTS

  • 1-3 years sales/customer service experience in a telephone sales environment
  • Excellent sales and cross sell skills addressing the needs of both the external and internal customer with strong communication and process skills
  • A competitive attitude, and the ability to work with diverse personalities required
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office)

 

About Webroot

At Webroot, we do more than secure our customers' computers, mobile devices, networks, and online lives. We also nurture our employees' most critical assets: their talents, experience, and career aspirations. With the energy of a start-up and the strength and stability of a market leader in cybersecurity, we foster an innovative culture that makes a statement.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

385 Interlocken Crescent, Broomfield, CO 80226

An Insider's view of Webroot

What are some social events your company does?

Annual Bike-to-Work event, Women of Webroot, Game Nights, Teammate-led photography classes, Fun team-building exercises.

LeVar Battle

Senior Communications Manager

What makes someone successful on your team?

Hard work, creativity, ambition, and collaborative.

Levar Battle

Senior Communications Manager

What are Webroot Perks + Benefits

Culture
Volunteer in local community
Webroot employees participate in local volunteer activities such as Community Food Share, American Diabetes Association’s, Delores Project, and BeadforLife.
Diversity
Unconscious bias training
Unconscious bias training is incorporated into Webroot's Interview Training, a mandatory session for all employees that regularly make hiring decisions.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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