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Account Manager

| Greater Denver Area

Description

Signpost is cloud-based marketing software that gives local businesses the power to effortlessly build and manage customer relationships. Our software builds customer profiles by capturing every email, call and credit card transaction. Signpost’s automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.

Named one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis, Thomas Lehrman, and Jack Herrick. The company is headquartered in New York City with locations in Austin and Denver. Learn more at www.signpost.com.

Your position as an Account Manager at Signpost will be an adventure in helping SMBs drive reviews, referrals and repeat business through smart local marketing. You will work with our Account Managers to optimize merchant presence across social and location media sites like Facebook, Google+ and Yelp. You will become savvy with navigating the intricacies of marketing on these platforms and how to optimize a SMB presence. You will also be heavily involved in our re-marketing efforts with small businesses, which involve targeted email re-marketing with specific messaging and offers that drive more customers to purchase and builds word-of-mouth.

The Account Management team at Signpost is an exciting group. We are passionate about representing every SMB on our platform and helping them to drive results. We have a competitive environment to always drive for better results, and represent our Signpost value that 'Our team wins'. In a normal day, you will see tons of high-fives and YES's! after successfully getting a business's email up and running or talking with a Google reps about a G+ page. You will be an integral part of the team, working alongside the Signpost Account Managers. You will have a thorough understanding of how Signpost optimizes SMB performance and benefit of smart, targeting marketing.

Responsibilities include:

  • Working closely with Signposts Sales team to ensure customer success
  • Serving as a point of contact and escalation with Signpost’s partners regarding customer accounts
  • Troubleshooting and project managing issues with customer accounts
  • Conducting quality assurance checks on customer accounts
  • Helping ensure marketing campaigns are up and running for our SMB customers
  • Entering account data for Sales and Account Management teams
  • Researching best practices in order to make our processes more efficient

Qualifications:

  • 1-3 years of successful account management or customer experience
  • Comfortability working with cross-functional teams by phone, email, and in-person
  • Strong desire to be part of a winning organization with a work hard / play hard mentality
  • Strong thumb-wrestling or close to spectacular yo-yoing skills may also help.

Skills:

  • Exceptional communication skills (oral and written)
  • Ability to thrive in an ever-changing, fast-paced environment
  • Meticulous attention to detail
  • Ability to work autonomously while maintaining deadlines and projects

We offer:

  • Benefits, Stock Options and Paid Time Off
  • An early stage company experiencing tremendous, sustained growth across 40 US metro markets
  • Coffee, soda, endless snacks, Wednesday breakfast, a kegerator filled with your choice of beer, a ping pong table, an award winning soccer team, a slightly below average bowling team, and a ruthless kickball team
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

Our office is located on the Lodo/Rhino border. We're 2 blocks from Coors Field & walking distance to tons of bars & restaurants. Bike riders welcome!

An Insider's view of Signpost

What’s the vibe like in the office?

Positive vibes in our office are palpable. Each employee brings something different to the table which adds to the fun & fast paced work environment. Our sales floor brings a TON of
energy- sometimes I just step down there to get a second wind! The people here & how cohesive each department is, is what makes Signpost's atmosphere, can't beat it!

Jared

Franchise Account Manager

What does your typical day look like?

I start my work day around 7:20 am and filling up a cup of coffee. The Denver office starts with a huddle between all teams and talk about the sales we made the day before & goals for the day to focus on. Then around 8 we hit the phones. At Signpost, you have complete liberty on how the day spent is best for you. Come in every day ready to hustle!

Levi

Sr. Franchise Relationship Manager

How does the company support your career growth?

What I love most about Signpost, is you are constantly learning and getting better at your craft. In training you get all of the tools to be successful and build a strong foundation. Once you're on the sales floor your leader takes you to the next level. With constant feedback and a collaborative work environment, growth is everywhere at Signpost!

Madison

Sales Representative

What is your vision for the company?

I want to help people take their careers to the next level, whether it's your first job or third leadership role, and make sure you have the tools and support to do it. All I ask is that you work hard and focus on getting better every day. When everyone does that, you end up with an office full of pure talent, driven to the same goal.

Rich

Director of Sales

How do your team's ideas influence the company's direction?

I work in Customer Success where we hear a wide-range of feedback from merchants on a daily basis. We keep a VERY open channel of communication between both our sales and product team so we can all contribute to improve Signpost.

Without a doubt, our team immensely influences the company’s direction-- it's pretty cool to be a part of!

Tara

Account Manager II

What are Signpost Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Endless snacks and Bagel/Burrito Tuesday. Kegerator filled with your choice of beer. Uncapped commission structure, incredible benefits and start-up equity. Top 10% performers are invited on all expenses paid island vacation. Win weekly and monthly prizes including TV’s, gift cards, and cash.

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