The start date for this role will be September 9th, 2019. To be considered, you must be able to start on this day and be in attendance each day this week.
As a Hotel Engine Account Manager, you’ll be the primary point of contact for customers. You will be responsible for building relationships at multiple levels within the customer’s organization, focusing on continuous improvement activities, and insuring customer’s critical KPI metrics are being met. In this role you’ll be collaborating with customers to develop and execute initiatives which add value to their corporate travel needs by leveraging the full scope of company products and services.
Drive 15% quarterly growth by upselling current Hotel Engine accounts that you manage
Provide exceptional customer service to existing customers
Facilitate handoff of key accounts from Sales Department to Account Management
Proactively work to prevent issues, but resolve them efficiently as they arise
Setup and provide training to new users of existing customers
Build relationships with customer’s key influencers
Act as an advocate for your clients
Become an authority in your key market vertical for Hotel Engine
Consistently meet or exceed daily KPI requirements
Available for travel (up to 20%)
Previous experience in account management or sales required
Excellent verbal, written, and presentation skills
Knowledge of SalesForce or similar CRM
Ability to use consultative sales approach to identify additional opportunities within current customer base
Utilize analytical tools to identify trends in customer account usage
What we provide:
Paid vacation, holidays and sick days
Medical, Dental, and Vision Insurance Plans
401K and supplemental insurance plan benefits
Paid gym membership and organic fruit delivery.
Free parking, free option for secure bike storage.
Discounted Wireless Service plans
Company sponsored events, holiday parties, and volunteer opportunities.
A healthy work/life balance