Account Manager, Premier Accounts
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
Develop customer relationships and drive sales of Bandwidth Infrastructure to new and existing customers in assigned vertical. Achieve sales and revenue growth targets through consistent account management activities as well as acquiring new accounts. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. A demonstrated ability to succeed in an autonomous environment is essential to this role. Build trust among customers and ensure effortless experience for all Zayo’s customers.
- Work with current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
- Manage high volume of work while maintaining a high degree of responsiveness.
- Tracks, analyzes and reports on channel forecast performance and activities in Salesforce and other reporting tools.
- Provides accurate and timely information to management.
- Develops and nurtures strong inter-departmental communications to ensure timely resolution of customer and sales issues and concerns.
- Customer service skills with a passion for responsiveness, over the top customer care.
- Assists in data mining and verification in relation to customer account management.
- Possess a thorough understanding of Zayo’s products and services offerings.
- Systems thinker with strong organizational skills who can pull all the pieces together; understands diverse customer business models, major trends and business drivers in the target industry and translates those needs into solutions Zayo can provide.
- Bachelor’s degree
- 1-3 years relevant work experience
- Proven ability to build relationships
- Quick learner who collaborates well with others.
- Excellent time management and organizational skills.
- A sense of urgency and desire to rapidly accelerate results and career.
- Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
- Strong leadership skills with a mature sense of priorities and solid practical experience that can create, design and implement solutions within technical and commercial boundaries
- Politically savvy, has a high tolerance for ambiguity and can work successfully in a matrix management model
- Ability to travel as required by customers
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave