Account Coordinator

| Greater Denver Area

Through the Return Path Data Exchange, we've brought together the world's most comprehensive source of data from the email ecosystem. We partner with more than 70 providers of mailbox and security solutions, covering 2.5 billion inboxes-approximately 70 percent of the worldwide total. Also feeding into this data platform is our consumer network of more than 2 million consumers, delivering unparalleled insight into user behavior, brand affinity, and consumer preferences.
Once you're an employee here, this is a place where you'll be challenged, inspired, rewarded, and transformed.
The Impact You'll Have at Return Path

Account Coordinators at Return Path are enthusiastic problem solvers. You love to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role you will work closely with the Client Services team to assist in ensuring that clients maximize their email programs' potential. You will also help onboard new clients to make sure they are up and running with the Return Path solution so they can start collecting data needed to track performance. This position has close interaction with all members of the Client Services team, providing account management support on both an ongoing, and "as needed" basis including:

  • Assist account team by proactively monitoring client accounts, analyzing issues and providing recommended resolutions.
  • Analyze client delivery performance across a variety of proprietary Return Path tools and publicly accessible tools to assist in determining most likely root cause(s) of delivery problems.
  • Onboard new clients and provide training on the RP Tools Suite
  • Modify and maintain user accounts, contacts and IP addresses for clients.
  • Responsible for generating, formatting and preparing initial reports based on client specific data.
  • Join strategic client calls, take notes, perform action items from those calls as a path to learning about email program optimization.

What does it take to be successful in this role?

  • 1-3 years of Client Service experience and a demonstrated ability to learn quickly, both about businesses and technologies.
  • Ability to troubleshoot client problems and complex product issues.
  • Ability to work independently with little supervision and to seek assistance proactively as needed to reach the goals of the department.
  • Proven ability to work in a fast paced, iterative department with rapidly changing conditions.
  • Write and speak to clients in a clear, concise manner appropriate for the audience.

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor. 
People First

At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.
We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.
Do the right thing
The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom and flexibility to create your ideal experience inside and outside the office.
For more information visit www.returnpath.com
Return Path is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SymfonyFrameworks
    • AngularFrameworks
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AxureDesign
    • InVisionDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Return Path is located in the Arista neighborhood of Broomfield. Arista is a thoughtful blend of urban living and an epicenter of the NW corridor.

An Insider's view of Return Path

What are some social events your company does?

We host a lot of various social activities to appeal to all kinds of interests. We've had a chili cook-off, shuffleboard tournament, waffle Wednesdays, happy hours, corn hole tournament, sports jersey days, bunco game nights, volunteer days... if someone thinks of it, we try to do it!

Matt

Talent Acquisition Partner and WellBeing Ambassador

What's the biggest problem your team is solving?

My team is solving efficiency and knowledge processes around all our data. We have A LOT of data and inherently a lot of value, but all that data can be overwhelming and blinding. We are working on efficiently using our data, discover meaningful and impactful client stories in our data, and how we retain detailed nuances within a giant data realm

Brianna

Manager, Data Analytics

How do your team's ideas influence the company's direction?

A key part of Engineering's mission at Return Path is to extract meaning from the vast amounts of email data that we process and to find new patterns in our data to solve interesting problems for our customers.

Shawn

Chief Technology Officer

What are Return Path Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Return Path offers Short-term and Long-term disability as well as Accidental Death & Dismemberment)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
In Colorado there is a free fitness center available to employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Up to 4% match
Company Equity
Every employee is granted stock options when hired.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Open PTO policy
Paid Volunteer Time
Sabbatical
Employees are eligible for a paid sabbatical of four consecutive weeks after your first four years of continuous employment; then again after every four years of incremental continuous employment.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
In Colorado, employees receive a 20% subsidy from Return Path to assist with their monthly FlexPass
Company Outings
Game Room
Stocked Kitchen
Kitchen is stocked with coffee, tea, soft drinks, lots of seltzer(!), and plenty of food and snacks to be sure you're never hungry!
Some Meals Provided
Catered lunch Mon, Wed, Fri
Happy Hours
Parking
Free parking
Fitness Subsidies
Reimbursement of 50% of monthly gym membership up to $40/month
Professional Development Benefits
Job Training & Conferences
Because we believe in giving employees all the tools they need to do their jobs effectively, we have lots of programs that support employees to become extraordinary
Tuition Reimbursement
Diversity Program
Return Path invests heavily in our commitment to diversity and inclusion through programs such as Path Forward (adult return to work), partnering with NCWIT and Gapjumpers for blind hiring.

Additional Perks + Benefits

Return Path is a people-first company. We care about our employees and their health and happiness. We offer generous benefits for mind, body, and heart including: onsite massage 3 days/week, yoga, free fitness center, open PTO, generous parental leave, and 4 weeks of sabbatical every 4 years of service.

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