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Sr. Compliance Specialist

| Greater Denver Area
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
This role will be primarily responsible for planning, executing and driving to completion customer-facing security and compliance projects, including customer security questionnaires, RFPs/RFIs, and audits. The ideal candidate will have experience in the software/technology industry; strong organizational skills (plan development and progress oversight); technology project management experience; and outstanding written and verbal communication skills. You must be able to work with various organizations and stakeholders including Security, Sales, Cloud Operations, Product Development, Privacy and Compliance to coordinate timelines, and deliverables for multiple projects simultaneously. You will also be responsible for helping to implement and institutionalize Compliance Group methodologies and processes. 

Responsibilities include, but are not limited to:

  • Coordinating and managing Zoom customer-facing tasks and requests, including:
  • Completing, reviewing and/or editing security, risk and/or compliance questionnaires, RFPs/RFIs and contracts;
  • Planning, scheduling and managing customer audits and/or risk assessments (remote and onsite);
  • Scheduling, participating and leading meetings with customers and prospects to discuss Zoom’s security and/or compliance posture, as well as address any questions related thereto;
  • Reviewing contractual requirements related to security and compliance;
  • Responding to external and internal requests for information related to data security, data protection, and Zoom compliance regulations.
  • Managing and updating content database of customer-facing responses.
  • Striving to ensure that customers have the right information. This information must be customer-facing and must be presented clearly and concisely.
  • Producing high-quality detailed documentation to internal and external parties, while managing sensitive or confidential information.
  • Project management.

Other Responsibilities include, but are not limited to:

  • Contributing to updates and origination of Zoom compliance policies and procedures.
  • Reviewing compliance requirements and translate into actionable requirements.
  • Collaborating with cross-functional groups such as sales, legal, security, marketing, customer advocacy, operations, and product engineering to enhance processes.
  • Recognizing opportunities for addressing issues, risks, and exposures.
  • Working with stakeholders to ensure that compliance considerations can be incorporated without disruptions to innovation.
  • Management and coordination of various security and/or compliance projects, as directed by the Zoom Head of Compliance. 
  • Maintaining current knowledge of applicable federal and state laws and accreditation standards, and monitor advancements in compliance technologies to ensure organizational adaptation and compliance. 
  • Periodically revise the compliance program in light of changes in laws, regulatory or company policy.
  • Internal due diligence risk assessments on Zoom’s vendors.
  • Internal auditing:
  • Conduct and manage internal audits in line with the business, customer and management system requirements;
  • Determining audit scope and developing audit execution plans;
  • Liaising with external parties, coordinating and facilitating audit activities;
  • Effective management of corrective and preventive action plans;
  • Creating, reviewing and scheduling audit cycles with respective business owners;
  • Performing testing of internal controls and conducting reviews of internal controls to assess the effectiveness of current internal controls.

Qualifications:

  • Bachelor’s degree or relevant experience in technology project management;
  • 3-5+ years of experience in a technology project management capacity;
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven ability to quickly learn and understand complex topics;
  • Understanding of basic cybersecurity concepts;
  • Previous experience writing documentation and procedural materials for multiple audiences;
  • Experience managing security projects and technology implementations;
  • Ability to work both independently and in a team-oriented, collaborative environment;
  • Ability to work extended or non-traditional hours on occasion to support emergency situations;
  • Familiarity with compliance and security frameworks preferred (e.g.,SOC 2, NIST 800-53, ISO 27001)

Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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