Sr. Business Consultant - (Ascendon Digital BSS)

| Greater Denver Area

Position Details:

Uses product, deep domain and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives. Serves as the conduit between CSG’s implementation team(s) and the customers’ business stakeholders over the course of a project. Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses.

Focus areas in leading consulting engagements include:
Cross Industry Experience: Experience in business consulting with multiple clients in telecoms (fixed and mobile), cable and media industry delivering software solutions for Business Support Systems. A deep understanding of different industry sectors and current trends to drive commercial propositions that Enable clients to compete.

  • BSS Solutions: Experience in the design and implementation of business support solutions within telecoms cable and media clients. Deep working knowledge of industry applications, solutions and operating models such as the TMF Framework. Understanding of industry solutions including off the shelf products and managed service solution providers. Will develop deep understanding of CSGI solutions.
  • Business Consulting: Consulting with clients to draw out needs associated with end-to-end business needs for BSS requirements and recommending solutions to drive the product roadmap. Ability to challenge approaches through thought-leadership, draw out best solutions and add value in proposing innovative methods to addressing BSS needs. Experience of working with enterprise clients in B2C and B2B models in delivering BSS solutions.
  • Business Modelling and Functional Specifications: Ability to design and document BSS solutions and document functional and non functional needs for input to solution leads across the Ascendon Digital BSS solution stack.
  • Solution Design: Collaborate with Solution leads across the Ascendon solutions stack and Service Delivery teams to define overall BSS solutions within Ascendon through consultation and workshops.

    Examples of individual accountabilities include:

  • Advising and leading the customer through the transformation programme.
  • Customer journey and business process mapping – Map & Gap
  • Customer journey led transformation
  • Identify of potential new revenue streams or opportunities to reduce cost for the client through transformational initiatives and consultation on new business models required to deliver on these.
  • Presentation of recommended solutions to client and win key stakeholder commitment
  • Collaborate to create CSG enablement strategy for Services
  • Client management through solution implementation
  • Ability to influence the Product roadmap , monitoring change and QA
  • Champion Ascendon Digital BSS vision and proposition both internally and externally

    Key Leadership Behaviors include:

  • Proven track record of management and leadership skills required to delivery best-in-class solutions
  • The ability to quickly learn new concepts and technologies and convert them into best in class solutions.
  • Mentors / trains team; drives collaboration;  instills accountability
  • Deep understanding of business models within telecoms, cable and media verticals: (eTOM and TAM, preferably even SID)
  • Critical thinking and ability to constructively challenge
  • Rigorous logic and analytics capability to enable evidence based decision making
  • Able to drive consensus, partnerships and grow CSG ecosystem
  • Clear and persuasive communication

     

     

    Essential Job Functions 

    The role requires significant travel up to 40% internationally.

     

    Responsibility % of Time

    Provide process and solution overview knowledge to pre-sales in the pre-project phase and assist Pre-sales on any potential client RFP and system demonstration. Provide inputs for Pre-Sales on the solution proposal and project scoping.

    Ensures business viability of solutions as defined in the Statement of Work and subsequent changes requests.10%

     

    Assess clients’ needs and provide consultation and solutions to improve client’s business efficiencies and solve client's business problems both within and beyond the scope of an existing project bringing awareness of potential new opportunities for adding more products and services back to CSG into the account.

    Planning and leading the requirements workshops to understand business and system requirements, client special requirement and provide possible solution through customization, identify potential impact to the standard system functions.

    Guides and advises client through the formulation and documentation of business requirements.

    Works with peers/customers to ensure end to end project business functionality of software is completed successfully from project scheduling, and design through implementation. Accountable for ensuring that project team properly demonstrates system functionality to customer in a way that satisfies them that their business problems and requirements are met. 20%

     

    Responsible for modeling clients’ business rules and requirements to fit within the product portfolio Infrastructure and designed to make the best use of the CSG product assets.10%

     

    Provides leadership to the project team and client on a large project, across the entire solution. Able to setup and manage a new client engagement without assistance and provides guidance on the impact of market and regulatory changes and the future directions of the core products.

    Point of contact for business information, support, direction and leadership for other Business Consultants, core product management teams and shared development team.

    Provide Business Consultant task identification; work estimates and skills required to assist the PM with task scheduling and resource requests.

    Guide Business Consultants in the development and review of specifications for client specific functionalities.

    Reviews test plans to ensure coverage of system requirements.

    Mentors less experienced team members.

    Accountable for the work performance of other consultants on the team.30%

     

    Conduct super user training effectively within allocated time frame. 

    Address client’s question during training / UAT. Identify issues causes and liaise with the responsible personnel in Product management or R&D team for solution.  

    Work together with client in taking the system to production via onsite support and pre-production activities like data loading and end-to-end verification activities.10%

     

    Liaise with Product Management and R&D team on issue clarifications and functional improvements.

     

    Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the client/business.20%

     

    Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering (Electrical Software, Telecommunications) or Business (with major in Computing) or equivalent education/experience required.

     

    Experience

  • Minimum 10 years of experience as a business/software consultant in the telecommunications or other relevant industry.
  • 10 years’ experience with the implementation of BSS solutions in a mix of Telecoms, Cable and Media industry

            

    Thank you for your continued interest in growing your career with CSG International. Please note that your current manager will receive an email notification when you apply to any position within the organization.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor

Devops

What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
401(K)
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Parking
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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