Program Manager - Sling TV
Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market. And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households.
Sling TV is the #1 Live TV Streaming Service Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are Sling.
Job Duties and Responsibilities
The Programming Operations Program Manager is responsible for ensuring a quality customer experience for all customer’s watching programming within the Sling app. This role will focus on managing the following areas: 1) live linear TV content, 2) managing internal/external partnerships, 3) TV Everywhere experience (streaming content through other apps), 4) Pay-Per-View events, and 5) Commerce flows in app for existing customers.
As a member of the Programming Operations team, you will be the primary liaison between all internal/external teams involved in the successful playout of content on our platform and manage all operational changes required to address quality issues, onboard new content, or remove content as necessary. You’re primary focus will be to manage the quality and configurations of all existing live TV signals on Sling, however, there will be significant opportunities to identify areas for process improvement and shape the way cross-functional teams interact and work together. Using out of the box thinking, and your expertise on channel configurations in our app, you will have the ability to influence and solve a wide variety of problems for the business.
Additionally, you will act as the Subject Matter Expert (SME) and program manager of various monetization efforts in the Sling app including Pay-Per-View events, and the look, feel and strategy of Sling’s ‘In App Upgrade’ flow, which allows customers to change their programming line-up within our app.
If you are looking for challenging, exciting and fast paced work, apply to join the Sling Programming Operations team today!
- Full ownership of assigned functional areas throughout their entire lifecycle including project coordination, consistent communication, User Acceptance Testing (UAT), and ongoing Quality Assurance (QA) to ensure quality experiences for all Sling customers
- Ensure all logos, images, and metadata are accurate within the app, and engage with necessary groups to troubleshoot issues and correct errors as needed
- Establish and improve existing workflows to create operational efficiencies
- Foster solid working relationships with internal/external partners and manage expectations appropriately
- Frequent, timely communications to keep business operations running smoothly, and keep all support teams aware of any changes to customer’s programming line-ups
Skills - Experience and Requirements
- Strong program management skills, including the ability to balance aggressive short-term deliverables and long-term goals while staying focused on sustainable operational initiatives with minimal direct supervision
- Knowledge of program/project management principles and the ability to leverage knowledge of program/project management principles to keep projects on track and all groups informed of progress
- Proven experience in people management, strategic planning, risk management and change management
- Ability to communicate effectively, both verbally and in writing, to a wide variety of stakeholders including but not limited to: C-level executives, marketing leads, customer care teams, operations managers and software development teams