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Program Manager - Sling TV

| Greater Denver Area

Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

 

Sling TV is the #1 Live TV Streaming Service  Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are Sling.

Job Duties and Responsibilities

The Programming Operations Program Manager is responsible for ensuring a quality customer experience for all customer’s watching programming within the Sling app. This role will focus on managing the following areas: 1) live linear TV content, 2) managing internal/external partnerships, 3) TV Everywhere experience (streaming content through other apps), 4) Pay-Per-View events, and 5) Commerce flows in app for existing customers.

 

As a member of the Programming Operations team, you will be the primary liaison between all internal/external teams involved in the successful playout of content on our platform and manage all operational changes required to address quality issues, onboard new content, or remove content as necessary. You’re primary focus will be to manage the quality and configurations of all existing live TV signals on Sling, however, there will be significant opportunities to identify areas for process improvement and shape the way cross-functional teams interact and work together. Using out of the box thinking, and your expertise on channel configurations in our app, you will have the ability to influence and solve a wide variety of problems for the business.

 

Additionally, you will act as the Subject Matter Expert (SME) and program manager of various monetization efforts in the Sling app including Pay-Per-View events, and the look, feel and strategy of Sling’s ‘In App Upgrade’ flow, which allows customers to change their programming line-up within our app.

 

If you are looking for challenging, exciting and fast paced work, apply to join the Sling Programming Operations team today!

Responsibilities:

  • Full ownership of assigned functional areas throughout their entire lifecycle including project coordination, consistent communication, User Acceptance Testing (UAT), and ongoing Quality Assurance (QA) to ensure quality experiences for all Sling customers
  • Ensure all logos, images, and metadata are accurate within the app, and engage with necessary groups to troubleshoot issues and correct errors as needed
  • Establish and improve existing workflows to create operational efficiencies
  • Foster solid working relationships with internal/external partners and manage expectations appropriately
  • Frequent, timely communications to keep business operations running smoothly, and keep all support teams aware of any changes to customer’s programming line-ups

#LI-AP1

Skills - Experience and Requirements

  • Strong program management skills, including the ability to balance aggressive short-term deliverables and long-term goals while staying focused on sustainable operational initiatives with minimal direct supervision
  • Knowledge of program/project management principles and the ability to leverage knowledge of program/project management principles to keep projects on track and all groups informed of progress
  • Proven experience in people management, strategic planning, risk management and change management 
  • Ability to communicate effectively, both verbally and in writing, to a wide variety of stakeholders including but not limited to: C-level executives, marketing leads, customer care teams, operations managers and software development teams

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • RedisDatabases
    • TeradataDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Proto.ioDesign
    • BasecampManagement
    • JIRAManagement
    • RallyManagement
    • WordpressCMS
    • SalesforceCRM
    • FreshdeskCRM
    • SWRVECRM
    • Adobe TargetCRM
    • RedpointCRM
    • MailChimpEmail
    • MandrillEmail
    • Exact TargetEmail
    • Adobe CampaignLead Gen
    • MyMoveLead Gen

Location

We have 2 headquarters in the Greater Denver area - you won't have to travel far! Business teams sit just south of DTC, while our IT team is downtown.

What are Sling TV Perks + Benefits

Sling TV Benefits Overview

Our downtown office is across the street from Union Station, so you can sit back, take the rail and walk a block to work. There's even a bike rack for those who bike to work! The vibe is industrial-tech with plenty of natural light and whiteboard space to collaborate with your team. We always have snacks, drinks, and coffee. We even encourage a competitive game of foosball, ping pong, or Guitar Hero.

Our corporate headquarters is integrated with the DISH HQ. Don't worry, if you like to take the light rail, we are near a stop and the Meridian circle has a shuttle on call! The building has real trees and a waterfall in the atrium, a cafe and 24-hour market. We also have ping pong tables for when employees want to take a break. The vibe is tech-trendy and encourages innovative thought with multiple breakout and meeting rooms.

Culture
Volunteer in local community
We have a robust Sling Cares program that partners with DISH Cares. Each year we have a day of service where we encourage all to give back. Many teams sign up together to foster team bonding!
Friends outside of work
Eat lunch together
Intracompany committees
Sling encourages employees to create a sense of community and provide support through resource groups. Some groups include: Women's Network, Out at DISH, African American Network, and Veterans Group.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have "LEAD," a leadership training program, dedicated to developing those interested in growing their career. One aspect of this training includes an unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Many teams host team outings and team building events. Some include: happy hours, escape rooms, sporting events, and movie screenings.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Happy Hours
Many teams host happy hours to celebrate occasions. There are also company-wide happy hours in collaboration with our resource groups and an Oktoberfest every year!
Parking
Our Meridian office includes a free onsite parking lot. Our downtown office does not have a parking lot, however there are many paid parking lots nearby as well as the rail station across the street
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.
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