Program Manager, Customer Upgrades

| Greater Denver Area
  • Overview:

    The Program Manager, Customer Upgrades will work cross functionally with Products, Customer Success, Marketing and Sales,  and across all market segments to ensure customers are able to leverage the latest features of the Alteryx platform.  The Program Manager, Customer Upgrades may also evangelize new releases and assist with or facilitate rollout and upgrade plans as necessary to ensure that the latest and best functionality is being used by our customers. This high visibility role is vital to our strategy to drive success for our customers. The process improvements and expertise driven by the Program Manager encourage and empower organizations to upgrade, resulting in fewer customers on previous versions and allowing strategic and proactive planning for licensing, support and product enhancements.

     

    Responsibilities:

    • Partner with Products to create content to drive customer upgrades
    • Leverage Licensing data to understand distribution of users by version
    • Deliver presentations to customers to drive upgrades
    • Become SME in upgrade process to provide guidance to customers
    • Stay engaged with community and product teams to understand roadmap and implications for customers
    • Drive strategy and content for Community, virtual and email outreach for customer education
    • Ensure that all communications and documents are traceable and that an upgrade story can be produced and leveraged in future engagements
    • Work with Sales and other Customer Success teams to ensure active communication
    • Engage in customer calls and WebEx presentations surrounding upgrades and process
    • Contribute knowledge to our Community
    • Strong customer focus on service, satisfaction, enablement and success

     

    Key Goals and Objectives:

    • Reduce % of users on un-supported versions of Alteryx
    • Increase % of users on latest version of Alteryx
    • Serve as product advocate and feature expert

     

    Desired Skills & Experience:

    • 2+ years of experience working with business intelligence and/or analytics solutions
    • 2+ years of experience in a customer-facing and/or consultative environment
    • Prior program management experience highly preferred
    • Prior upgrade management experience highly preferred
    • Experience working with reporting tools/software and/or multiple types of databases and/or doing ETL
    • Excellent verbal and written communication and interpersonal skills
    • Ability to communicate technical concepts to non-technical users
    • Comfortable working in a Microsoft environment and Windows Operating System
    • Ability to work with end-user customers directly in a courteous and professional manner
    • Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
    • Self-directed, proactive, strong problem solving/troubleshooting skills
    • Knowledge of Alteryx preferred
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • LithiumCMS
    • SalesforceCRM
    • OutlookEmail
    • MarketoLead Gen

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder, and offers views of the mountains.

What are Alteryx, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Fresh fruit deliveries to our offices. Wellness reimbursement program. Volunteer Time Off.

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