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Deployment Project Manager

| Greater Denver Area

Deployments are the most crucial stage of the customer journey. The initial experience with Flowhub is the most important variable to a customer achieving success. We’re looking for a Deployment Project Manager that will ensure that success by assisting new clients with adopting and successfully implementing the Flowhub platform.

Role

The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an optimizer in a constant mindset of improvement and a builder who enjoys creating processes, systems, and structures. You are a self-starter who thrives under ambiguity in a fast-paced, deadline oriented startup environment. You are capable of scoping, managing and completing projects in a timely manner.   
 

Responsibilities:

  • Customer Engagement. Engage in day-to-day communications with customers to ensure we are maximizing their onboarding experience with the LeanData platform.

  • Product Education. Understand customer use cases, identify/document best practice workflows, and provide tailored training to end users.

  • Manage Deployment Project. Coordination and implementation of all requirements and solution rollouts of the Flowhub platform.

  • Manage Deployment Queue. Coordinate and drive customer progression through deployment stages.

  • Continually Optimize the Deployment Process. Update the Deployment process as new versions of software are released or company initiatives change. Continually review internal processes to optimize efficiency for both Flowhub and our customers.   

  • Data Standardization. Organize and upload data from customer’s previous point-of-sale software to fit Flowhub standard format.

  • Account Auditing. Auditing accounts during the deployment phases and proactively reaching out to dispensary partners with updates in their deployment process.

  • Provide Development Feedback. Relay information discovered by yourself or feedback submitted by customers about our software or associated workflows to the appropriate product teams.

Requirements:

  • 3+ years of Saas implementation experience

  • Ability to align customers unique internal operations with capabilities of the Flowhub platform

  • A demonstrated track record of excellence

  • Proficient in office software, email, and easily adaptable to new technology

  • Advanced Excel and Google Sheets experience  

  • Minimum of two years experience in customer facing role

  • A genuine interest and excitement in delivering remarkable customer experiences

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Slam DataAnalytics
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

Our office is located in beautiful downtown Denver right next to Union Station. Our space allows for easy commutes and access to amazing lunch spots.

An Insider's view of Flowhub

What’s the vibe like in the office?

The vibe at Flowhub is laid back, fun, but aggressive when it comes to solving problems. We love tech, we love cannabis, but most of all we love coming into work each day and tackling issues with like minded individuals. A short list of things we enjoy: Coffee, kombucha, board games, hacky sack, life size cutouts of Luke and Chewie, Reddit.

Mark

Product Manager

How do you collaborate with other teams in the company?

As an Account Manager within an Agile Software Development Framework, my role is to be the client advocate within Flowhub. I work closely with the Deployment, Product Support, Sales, and Engineering Departments to communicate future development plans, gather customer feedback, and use this customer feedback to build better customer solutions.

Patrick

Account Manager

How has your career grown since starting at the company?

A year ago I started off in an entry level position on the Product Support team. Today, I manage the deployment process for all clients. Because of the support from the management and their confidence in me, I know that I have a unique opportunity to grow with the company and tackle more challenging roles in my career as the company grows.

Chad

Deployment Manager

How do you make yourself accessible to the rest of the team?

I operate with an open door policy. I want to be accessible when employees need me, whether it's via email, slack or in person. I try to be a resource to help each person succeed within their position, and the company. And if there are questions or requests, I do my best to respond promptly.

Emily

CFO

What is your vision for the company?

I see Flowhub becoming the central hub for the cannabis industry. I want anyone looking to start or optimize their cannabis business to look to Flowhub for all the knowledge, software, and hardware they need to build a successful and compliant business.

Brandon

Chief of Staff

What are Flowhub Perks + Benefits

Flowhub Benefits Overview

We offer a competitive benefits package including medical, dental and vision insurance, as well as 401k and company equity.

Culture
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly

Additional Perks + Benefits

We have a wonderful office with kombucha and cold brew coffee on tap, a beer-stocked fridge, and plenty of space to spread your arms!

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