Client Success Representative

| Greater Denver Area
Email your cover letter and resume to: [email protected] Note the position for which you are applying in the email subject line.
Apply now

Engrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. We are looking for a Client Success Representative to directly impact client satisfaction and retention efforts in a fast-paced, high growth company. We offer competitive pay, great benefits, generous time off, and a positive and fast-paced working environment.

You are:

  • Passionate about improving the customer experience

  • A problem solver with the ability to remain proactive, forward thinking and resourceful

  • At home in a fast paced, high growth environment and know how to get it done - whatever it may be - with a sense of urgency and focus on client satisfaction

You can expect to:

  • Conduct product trainings

  • Provide technical support and address customer inquiries, complaints, and support issues

  • Perform onsite and remote troubleshooting that help resolve hardware, software and/or network issues

  • Route support tasks within the project management software

  • Review functionality and test technology prior to confirming resolution with client

  • Maintain follow-up and positive customer relations throughout the entire RMA process

We would like:

  • Exhibit drive and passion for client support activities

  • Strong preference for SaaS / Cloud / Technology experience

  • Proficient in Windows, Mac OS platforms, Customer Relationship Management, Content Management and Project Management Systems  

  • Work optimally with various graphic formats using Adobe Photoshop and Illustrator

  • Aptitude in initiating creative tactics and resolving highly complex problems

  • Positive and energetic communicator, with excellent listening and conflict resolution skills

  • Available to work evenings/weekends as needed

What we offer:

  • 100% employee health, dental & vision insurance coverage

  • Immediate & generous paid time off

  • 401K (matched investment)

  • Personal growth stipend

  • Fun workplace with on-site amenities including professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge

  • RTD Light Rail flexpass + easy access from office

More about Engrain:

Located in Denver, with teams in Dallas / Fort Worth.  Engrain’s 20+ year history in the real estate industry has positioned us perfectly for disruption in the proptech market. We are on a mission to change the way people interact with data. And to do so beautifully.

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a empowering and energetic company culture.

 

 

Read Full Job Description
Email your cover letter and resume to: [email protected] Note the position for which you are applying in the email subject line.
Apply now
loading ...
Emailed

Location

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & shops just a short walk away.

What are Engrain Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
100% of employee's dental insurance paid by the company
Vision Benefits
100% of employee's vision insurance paid by the company
Health Insurance Benefits
100% of employee's health insurance paid by the company
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Parking
Professional Development Benefits
Promote from within
Online course subscriptions available
More Jobs at Engrain6 open jobs
All Jobs
Design + UX
Product
Project Mgmt
Sales
Design + UX
new
Denver
Sales
new
Denver
Project Mgmt
new
Denver
Project Mgmt
new
Denver
Product
new
Denver
Project Mgmt
new
Denver
Email your cover letter and resume to: [email protected] Note the position for which you are applying in the email subject line.
Apply now
Save job
loading ...
Emailed
View Engrain's full profileSee more Engrain jobs