Zoom Phone Porting Specialist
- Manage Project Ports from customers, CSM team, and account executives submitted to the Number Porting team.
- Work closely with Zoom Voice global underlying carriers to transfer numbers
- Manage number porting fall out for all of Zoom Voice global customers.
- Monitor port requests and work to proactively to create a successful porting experience.
- Work cross functionally with internal teams to assist in any post port fall out issues to resolution.
- Train new Zoom Voice porting specialist as the team grows globally
- Assist in training internal teams to set customer expectations
- Working knowledge of VoIP industry.
- Experience with LNP processes
- Team player with strong interpersonal skills.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Excellent time management skills.
- Attention to detail.
- Ability to multitask.
- Must be able to Deliver Happiness.