User Support Specialist

| Greater Denver Area

 Who Are We?

Thanx helps offline retailers build deeper, data-driven relationships with their best customers by integrating loyalty, feedback, referrals, and personalized marketing tools.

Thanx is backed by some of the best VCs including Sequoia Capital and Icon Ventures.

We are in the early stages of growth but well on our way to major success. We Embrace Diverse Perspectives. We Focus On What Matters. We Make It Happen. We Say “Thanx” Generously. As corny as it may be, we literally say “Thanx” to each other in company all-hands.

Position Overview:

This is a full-time, in-office/remote position. It will be your responsibility to answer B2C customer support tickets that come through our support line, Zendesk. You will be on the frontlines with our users and are expected to bring a positive and helpful face to the brand. You will tag tickets for tracking, research issues, and escalate any bugs or issues you uncover. Day to day responsibilities overseen by User Support and Operations Lead.

You must:

  • Use Zendesk to read, track and respond to support requests from customers (B2C).
  • Research support issues and escalate tickets when there are indications of a larger issue.
  • Provide detailed background information when reporting a bug or issue to a manager.
  • Maintain courteous and articulate communication with the customer
  • Work up to 40 hours per week

You have:

  • 1-3 years customer or user support experience
  • Strong written and verbal communication skills
  • Strong interpersonal skills, including the ability to manage an upset customer
  • Strong problem solving and computer skills

What is Thanx?

Thanx helps merchants build deeper, data-driven relationships with their best customers. We capture valuable transaction and lifetime value data about customers and enable merchants to act on that information with simple ROI-focused marketing campaigns. As a Software-as-a-Service offering, Thanx requires no point-of-sale integration or additional hardware, instead pulling data directly from proprietary partnerships with the major credit card companies — the result is a seamless merchant experience and equally joyful consumer experience which eliminates the hassles of plastic cards, phone numbers, punch cards and other traditional loyalty program staples which just slow things down.

Ready to change your life? Apply now!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • GSuiteEmail
    • OutreachEmail
    • Oracle EloquaLead Gen

Location

Located in Downtown Denver, close to lots of food and fun, and easy access to train and bus transportation!

An Insider's view of Thanx, Inc.

How would you describe the company’s work-life balance?

We believe that hard-working people need to recharge. At Thanx, you take a vacation when you need it. All of our employees enjoy unlimited PTO. The kicker is you actually get to take it and if you don't we remind you that you should!

Kris Osborne

Head of Talent

How has your career grown since starting at the company?

I can't imagine a better first job out of college. The opportunities for growth at Thanx are endless. I submitted code my first week here and feel like I make an impact every day on a product that makes a big difference in our customers' businesses.

Cole

Engineering

How does the company support your career growth?

I wanted to join a company that challenged me from day one. Thanx has given me endless opportunities to lead the charge with new initiatives that have an immediate impact. Having amazing colleagues who have become close friends just adds to the magic.

Kendra

Success

What are Thanx, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

A culture of recognition:
We all work hard and it doesn’t go unnoticed. We literally say “Thanx” to each other in team meetings. We elect a monthly “under the radar” award winner and we communicate gratitude whenever possible.

Ownership:
All Thanx employees own a part of the company. Everyone works hard and everyone shares in the company’s success.

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