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Technical Support Engineer

| Greater Denver Area

The Technical Support Engineer provides support to our customers I.T., training, and video departments. You will be tasked with supporting and documenting all aspects of server and tablet technologies related to troubleshooting PlayerLync solutions, system configurations/upgrades, feature usability assistance and internal testing of new products (hardware and software). The Technical Support Engineer is expected to be familiar with web technologies and will assist the development and QA teams with troubleshooting issues by providing detailed diagnostic information.

Must be willing to work an on-call, after hours support rotation with other members of the Operations Team. These are paid shifts.

Position Description

  • Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams, and other technology professionals.
  • Provides timely assistance via telephone, ticketing system and email.
  • Follows-through on support requests to resolution.
  • Authors and organizes detailed documentation regarding customer communications and troubleshooting.
  • Respects and maintains privacy/security through courteous and professional interactions with PlayerLync customer organizations.
  • Performs system feature and version upgrades for PlayerLync customers.
  • Effectively communicates with the development and QA teams about features & defects.
  • Contributes to the product enhancements, improvements, and partakes in internal discussions concerning customer feedback for improving and further expanding PlayerLync solutions and services.
  • Participates in an on-call, after hours support rotation with other members of the PlayerLync Operations Team.
  • Meets and exceeds performance in both personal and Team quarterly/annual projects and goals.
  • Identify opportunities for automation and operational efficiencies.
  • Other duties as described.

Required Skills/Experience

  • 5+ years of professional IT experience.
  • Experience troubleshooting end-user technical support issues. For example, experience working a help desk or other technical support role. 
  • Energetic attitude and be a team player.
  • Great sense of humor.
  • Passionate about customer service.
  • Excellent written and verbal communication skills.
  • Loves technology and enjoys tinkering with hardware and software.
  • A good understanding of Apple iOS, Android OS, MacOS, Windows 10, Web Servers (IIS & Apache).
  • Ability to troubleshoot Wi-Fi connectivity issues.

Desired Skills/Experience

  • Experience working in retail, hospitality, or other customer-facing job roles.
  • Experience troubleshooting modern web technology stacks.
  • Experience with Server Administration
  • Microsoft Operating Systems (Server 2012 R2, Windows 10), AWS Services (EC2, Route 53, S3, RDS, CloudWatch), DNS, firewalling, OSI Model

Who we are

PlayerLync is one of the most innovative enterprise mobile solutions on the market. We’re a growing, dynamic, team-oriented software company committed to providing the best in class product and service to our customers. Our enterprise software solution integrates mobile content distribution and management with e-learning, digital forms and daily operational performance tracking all in one universal solution. PlayerLync’s software is used by very high-profile companies to move massive amounts of files on and off devices efficiently, limiting the impact on network bandwidth while mobilizing millions of employees every day. In just a few years, our customer base has rapidly grown across multiple industries including professional sports franchises, top restaurant concepts, field services organizations, health care, and global retail companies.

* MUST provide a minimum of 3 (non-family member) professional references

* Salary range is annually DOE

* Additional compensation provided for on-call shifts

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM

Location

We're a high tech company located in the Denver Tech center close to a number of great local eateries.

An Insider's view of PlayerLync

What’s the vibe like in the office?

Fun, collaborative culture focused on exceeding goals and celebrating the wins. Casual and team based atmosphere centered around providing the best service and solution to our customers.

Brad

Account Executive

What projects are you most excited about?

Working with all of our teams to architect a SaaS based platform for the PlayerLync solution. This project will give us the opportunity to build, maintain, and manage a highly scalable solution that utilizes modern technologies to help solve real problems for our customers. A project of this magnitude is a once in a career opportunity!

Dean

Senior Operations Systems Engineer

What are some things you learned at the company?

My experience at PlayerLync has helped me learn about databases, API’s, workflow, and much more. I have gained knowledge in areas I didn’t expect, such as programming and automated testing. But most of all, I’ve learned how to best communicate with others on a team and work together to solve problems that affect a larger group of individuals.

Cory

Junior QA Engineer, Development

How do you empower your team to be more creative?

By giving folks the freedom to try new things or new ways. There is rarely one right way, and it's only through trying new things that people or teams reach greatness.

Gary

Head of Marketing & Channels

What makes someone successful on your team?

One cannot be successful on my team without active support and cross-functional collaboration among the many teams at PlayerLync. We have adopted a team-selling culture which carries on through the lifecycle of our customer experience with constant teamwork.

Tyler

Customer Success Manager

What are PlayerLync Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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