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Systems Operations Analyst

| Greater Denver Area

Healthgrades is focused on providing trusted information that allows consumers and providers to make meaningful connections. As a Systems Operations Analyst, you have the right mix of analytic problem solving, technical operations, financial tracking, and reporting skills and passion to enable a technical operations continuous improvement culture. You will join a team of smart engineers focused on achieving excellence and increasing effectiveness for engineering, delivery, and technical operations for Healthgrades Platform Engineering, Systems Engineering, and Technical Operations.

The right candidate will have a desire to learn fast, collaborate across business and technology teams and drive improvements to help Healthgrades achieve success for a highly integrated, multi-discipline, agile engineering organization.


What You Will Do:

  • Analyze system operations data to identify common issues, establish improvement goals, facilitate execution of improvements, and deliver metrics which demonstrate measurable results.
  • Design and build reporting dashboards for variety of delivery, operations, and financial metrics.
  • Facilitate delivery project planning and tracking.
  • Lead team sessions to analyze issue root cause and identify measurable improvement actions.
  • Facilitate kanban process including work intake, daily stand-up, issue escalation, and delivery metrics.
  • Enable incident, problem, and change management process with visible and actionable reporting.
  • Operational cost tracking including budget forecasting, vendor contract reconciliation, and financial tracking in partnership with leadership &  finance team.


What You Will Bring:

  • Possess a deep curiosity on how things do and do not work and how to improve.
  • Driven to solve problems with data driven analysis and systemic solutions.
  • Brings the confidence and humility to create an environment of open and candid collaboration.
  • Experience organizing team planning sessions.
  • Have a test-and-learn mentality – pivot quickly when not successful.
  • Understand the value of going fast vs. doing it right in a regulated environment.
  • Highly collaborative when solving problems with engineering squads.
  • Able to go the extra steps needed to understand issue root cause.
  • Ability to create data visualization in way that creates focus on meaningful improvements.
  • Experience with system operations processes: issue, problem, and change management.
  • Exposure to technical operations reporting for  technical asset inventory management, patch management, user account management, and, system performance trending nice to have but can learn on the job.
  • Exposure to agile delivery metrics nice to have.
  • Experience with data query languages such as SQL.
  • Experience with spreadsheet macros and charting.
  • Experience with structuring multiple data inputs to enable reporting.
  • Experience with Business Intelligence reporting tool.
  • Prefer experience with technology operational cost accounting.


Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and energetic work environment while setting the stage for your continued success. 

  • Meaningful Work – helping millions of Americans connect with their healthcare providers
  • Changing the Game - evolving, fast paced culture with career advancement opportunities
  • Community Builders- partnering with local charity organizations and wellness initiatives
  • Robust Perks – generous PTO, 401k contributions, tuition assistance, entertainment discounts & more!
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM


Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office, as well as, transportation lines.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.


Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.


VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.


Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.


Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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