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Software Support Specialist

| Greater Denver Area
GoSpotCheck is 150 of the best and brightest minds in Denver, who all share a common goal: Empower our customers to execute in the field faster, and ultimately, ‘win the ground game!’ GoSpotCheck provides mobile form and execution management software that enables team leaders to improve workforce operations. Organizations can assign tasks to their field teams, analyze real-time reporting data, and drive action to accomplish critical business goals and objectives. Our customers complete 650,000 tasks each day in over 70 countries and include market leaders like Pepsico, Beam Suntory, Panera Bread, Dannon, Under Armour and more.
At GoSpotCheck, we pride ourselves in being innovative, problem-solvers. Collectively, we are a group of dog-lovers, philanthropists, creative thinkers, goofballs, world travelers, and more. Our values include Go to Bed Smarter, Own It, and Do Great Work. We take pride in doing great work, and truly love coming in to the office every day.

What You’ll Do

  • Exceptional product support is one of our key differentiators, and you’ll play a huge part in our overall user experience. You’ll be the face of our brand and an advocate of the users!
  • Customers will experience technical problems - It may or may not be our fault, but they will be relieved when they reach out to GSC Software Support and get to speak with you: an intelligent, empathetic, empowered problem-solver!

What We’ll Achieve

  • We’ll differentiate ourselves from our competition by the level of service we provide: calls will be answered when they come in, and emails will be responded to within 10 minutes.
  • We’ll systematically troubleshoot the problems that our customers are facing, and provide them with either a resolution or a clear understanding of the steps we are taking.
  • The Software Support Team will be product experts who can quickly translate vague non-technical customer feedback into root-cause identification.
  • The Development Team will buy the drinks at happy hour for all the time you saved them with your clear documentation of any product bugs!
  • We’ll be there when our customers need us, because it’s the right thing to do.

Who You Are

  • You are ok with a somewhat flexible schedule - This Support role offers coverage between 6 a.m. - 6 p.m. M-F plus occasional holidays.
  • You are an optimistic, empathetic, empowered problem-solver...see above.
  • You have a dynamic and remarkable phone presence.
  • Your written communication is concise, persuasive and empathetic.
  • You are able to work backwards through technical difficulties to understand root-causes, and are comfortable working in uncharted territory.
  • Trying to teach your grandmother to use Facebook doesn’t petrify you.
  • You have experience in customer-facing roles, and have training in conflict resolution.
  • You have no problem recognizing who your audience is, and can adjust your communication style accordingly.
  • You truly care about your customers and don’t view it as “us vs. them!”
  • Did we mention customer empathy?
  • Major bonus points if you are interested in covering weekends, 10 a.m. - 4 p.m.
  • Additional bonus points if you habla español a un nivel profesional, or parlez française à un niveau d'affaires.
  • You have completed a bachelor’s degree. Bonus points for anything beyond that!
  • You appreciate and align with our company values.

GoSpotCheck offers competitive salaries and full benefits. We want to work with intelligent and motivated people who share our common values. We go above and beyond to create an atmosphere that allows people to be themselves, grow professionally, and enjoy a laundry list of work perks! We are proud category winners of the 2016 Denver Business Journal’s - Best Places to Work, as well as the 2017 Denver Post’s - Top Workplaces. GoSpotCheck is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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Location

1500 Market Street, Denver, CO 80202

What are GoSpotCheck Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
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