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Senior Technical Support Engineer

| Colorado Springs

Are you looking for the best place to elevate your technical career?Do you want to gain global experience and get extensive training on high-end software products and solutions?

Tek-Experts is expanding and adding to our team of Technical Support Engineers. We provide premier support to Enterprise-level users of Microsoft Office 365.

As a Seniorm Technical Support Engineer, you provide Enterprise-level software support - managing support tickets, researching resolutions and sharing findings. You will be analytical and have an interest in troubleshooting and problem research, collaborating with other engineers as necessary.

 

What we’re looking for

 

Our ideal candidate will have a desire to learn and expand their technical knowledge. The successful candidate will enjoy and have experience supporting systems and users via phone and email as well as in a deskside support capacity.
 

Candidates should have hands-on experience across a broad range of technologies including:

  • Familiarity with working from a ticketing system as part of a larger team
  • Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows Server and the Microsoft Office 365 suite
  • Proven troubleshooting methodology and a desire to solve challenges
  • Knowledge of Active Directory, Exchange Server and Systems Administration

Qualified candidates will have 2+ years of recent IT experience (end-user support and help desk experience) in any technology. We hire resourceful team members with exceptional problem-solving skills. This position requires someone who has a strong desire to learn while being self-motivated to deliver exemplary service and find their own solutions to the problems we need to solve for our customers.

 

Duties and responsibilities

 

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

 

Skills and Competences

 

  • Must be organized, dependable and detail-oriented
  • Must be able to meet deadlines and SLAs in a fast-paced, agile environment
  • Must have excellent verbal and written communication skills

 

Why Tek Experts?

 

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • Azure CloudLanguages
    • Microsoft 365Languages
    • ArcSightLanguages
    • IntuneLanguages
    • ITOMLanguages
    • Vertica Languages
    • Data ProtectorLanguages
    • Fortify (ESP)Languages
    • ADMLanguages
    • CAMCATLanguages
    • BrainsharkLanguages
    • SPARKS Languages
    • SSO Portal Languages
    • Power BI Languages
    • OneNoteLanguages
    • iRockLanguages
    • ATR Languages
    • ELA ChecklistLanguages
    • SE Portal Languages
    • GainsightLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • Microsoft 365Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe CCDesign
    • InDesignDesign
    • HootsuiteCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • KenticoCRM
    • DotmailerEmail
    • Google AdwordsLead Gen

Location

Right off I-25 towards the north of Colorado Springs.

An Insider's view of Tek Experts

What are some social events your company does?

We’ve the Trailblazers; our weekly walking/hiking trip which is great fun. Regular outings like the 4th of July picnic, Karaoke nights and we all look forward to our year-end party. We celebrate birthdays, run community events like clothing or school supply drives, and potlucks. Who doesn’t like to eat, right?

Alison

Recruiter

What projects are you most excited about?

It’s exciting to be a part of a growing company. I want us to have the best of the best employees working here. This company is a great start for candidates who are early in their careers to gain experience and knowledge so they can grow in their career and become an engineer or quality analyst or subject matter expert.

Crystal

Global Recruitment Coordinator

What makes someone successful on your team?

First and foremost it’s your attitude. You have to have the ‘Stronger Together’ mindset. We’re very collaborative as teams and as a company because you can’t deliver the best for your client or their customers on your own and our people recognize that. Working with your team mates, across other departments and other sites is the best way to succeed

Matthew

Technical Support Engineer

How do your team's ideas influence the company's direction?

We love to take and share ideas from all of our teams to make better company decisions. We recognize that some of the best ideas come from the people who are doing the job day in and day out. We try to be flexible at all times to make changes whenever we feel that a better idea has come along – and we implement those ideas quickly!

Henry

Site Manager

What does career growth look like on your team?

There’s opportunities at all levels and individual growth is what we’ve become known for! We believe in developing talent from within and giving them opportunities to be successful and be promoted. One of our values is Knowledge Matters; so we encourage everyone to excel and to continue to learn and develop so they’re prepared for what comes next.

Erika

Team Manager

What are Tek Experts Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Role dependent
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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