Seasonal Support Representative – Full-Time

| Greater Boulder Area

Who We Are:

Since 2001, CampMinder has been creating beautiful, secure, comprehensive web-based solutions that help summer camp operators automate and streamline their business operations and achieve their goals. We've bootstrapped our way to working with over 800 of the industry’s leading camps, throughout the United States and beyond. Based in Boulder, CO, CampMinder cultivates a core values-led culture and is driven by its purpose to “elevate people through unforgettable experiences.” At CampMinder, you’ll have the opportunity to work with a company recognized for the last two years by Outside Magazine as one of America’s Best Places to Work.

Who You Are:

You are interested in gaining experience in an established web-based technology company. You are passionate about summer camp and education, client support, client relations and the technology industry.

What You’ll Bring:

  • An innate desire to be of service to others
  • Excellent written and verbal communication skills
  • Ability to work well on your own and with a team
  • Attention to detail and accuracy when completing tasks and projects
  • Strong critical thinking and multitasking skills
  • Ability to learn quickly and proficiently
  • The professionalism, tact, and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
  • Willing to work a consistent 40 hours per week for the duration of the summer, including some weekends

Primary Responsibilities:

  • Assessing the technological needs of current summer camp families
  • Corresponding with parents and camps through Help Tickets and by phone
  • Troubleshooting of CampMinder system database
  • Processing payments and refunds through the CampMinder system
  • Assisting with business development and communications projects as needed

Perks of the Role:

  • Excellent opportunity to work at an established tech company
  • Exposure to aspects of a tech company including client relations, consulting, technology, business development and communications
  • Possibility for future employment within CampMinder
  • Opportunity to work in a joyful, team-oriented environment that celebrates accomplishments, enjoys boogying down to 80’s pop hits, and has a deep love of pizza

Seasonal Support positions will begin in late May. Two positions will end in late July and two positions will end in mid-August. Seasonal Support Staff are expected to work 40 hours per week (paid position).

This temporary position will include an orientation, training, supervision and evaluations.

Please indicate any summer obligations you may have during the duration of the summer, such as family vacation, reunions, etc.

If this sounds like a fit, we look forward to hearing from you!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • OmnigraffleDesign
    • SlackManagement
    • CA Agile Central (Rally)Management
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Our office is located in East Boulder, steps from the Boulder Creek Path. The area is well-serviced by public transportation...and food trucks!

An Insider's view of CampMinder

What’s the vibe like in the office?

One of the best things about working at CampMinder is our open and curious vibe. We collectively communicate with all other departments if we have questions, or see different areas that we can improve our clients experience. We have an open door policy that encourages building relationships, which gives me joy every day I come to work.

Jason

Client Support Representative

How do you collaborate with other teams in the company?

In my position, I get the opportunity to work with just about every team at CampMinder on a weekly basis. Whether I'm looking at a puzzling case with our front-line support team or collaborating with our sales team about a potential new client, I love working with my colleagues. Everyone here is a team player and it really makes my day great!

Allison

Client Success Manager

How has your career grown since starting at the company?

From day 1, the expectation was that I bring my best to the table. I am 100% accountable for my product area, I’m expected to solve problems creatively and get help when needed. I have full autonomy. If I want to try something or do something different, I go do it. For me, this is nothing but exciting. I wouldn’t change any of it. I love it.

Ryan

Product Manager

What are CampMinder Perks + Benefits

CampMinder Benefits Overview

CampMinder offers a comprehensive benefits program that includes: a wide variety of insurance plans (medical, dental, vision, and more); company-paid short-term disability, long-term disability, and life insurance; a 401k program with a 4% company match; Trust-Based PTO; paid Parental Leave; and a monthly wellness allowance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees enrolled in compatible insurance plans may make pre-tax contributions to a Flexible Spending Account (FSA) or Health Savings Account (HSA).
Disability Insurance
Short and long-term disability insurance is 100% paid by CampMinder.
Dental Benefits
CampMinder offers 10 dental plans to choose from to fit your needs. The company makes a monthly contribution toward premium costs based on coverage level.
Vision Benefits
CampMinder offers 4 vision plans to choose from to fit your needs. The company makes a monthly contribution toward premium costs based on coverage level.
Health Insurance Benefits
CampMinder offers 20 medical plans to choose from, including PPO, HDHP, and HMO options. The company makes a monthly contribution toward premium costs based on coverage level.
Life Insurance
Life Insurance is paid 100% by CampMinder.
Pet Insurance
Optional pet insurance available.
Wellness Programs
CampMinder provides weekly seasonal produce deliveries, an on-site meditation room, and a $25/month wellness stipend, among other offerings.
Retirement & Stock Options Benefits
401(K)
401(k) plans are offered through Transamerica. Employees are eligible to begin contributing after their first paycheck.
401(K) Matching
CampMinder matches employee contributions 100% on the first 4% of their salary and contributions are vested immediately.
Performance Bonus
Annual incentive bonus offered based on profitability.
Child Care & Parental Leave Benefits
Generous Parental Leave
Eligible employees may take up to 12 weeks of Parental Leave for a birth, adoption, or foster care placement. Two weeks will be compensated at 100% and 10 weeks will be compensated at 60%.
Flexible Work Schedule
Family Medical Leave
CampMinder offers up to 12 weeks of job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer Trust-Based PTO, meaning there is no formal cap on time that can be taken. This approach relies on candid sharing of wants and needs, taking individual, team, and business needs into account.
Generous PTO
Paid Holidays
CampMinder offers all employees paid time off to observe eight major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
CampMinder keeps a rotating local beer on tap.
Casual Dress
Commuter Benefits
Through a partnership with WageWorks, CampMinder allows employees to pay for commuting expenses, including qualified transit passes, through pretax payroll deductions, saving employees between 25-40%.
Company Outings
We plan regular opportunities to have fun together. Some examples this year include, a holiday party at a local brewery, an outing to Punch Bowl Social, & an end-of-summer celebration at Boulder Res.
Stocked Kitchen
CampMinder offers coffee, tea, snacks, and fresh local produce to all employees.
Happy Hours
CampMinder hosts an all staff, on-site happy hour following our quarterly meetings.
Parking
CampMinder offers ample on-site parking in our lot, as well as bike racks if you prefer the two-wheel mode of transportation.
Pet Friendly
Don't want to leave your fur baby at home? That's great, because we welcome dogs at CampMinder! We also offer pet insurance.
Fitness Subsidies
CampMinder offers a $300 annual allowance ($25/month) that can be used toward a variety of wellness-related purchases like race registration, yoga, wearable devices, massages, gym memberships, & more.
Professional Development Benefits
Job Training & Conferences
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