Onboarding Operations Associate

| Greater Denver Area

About FareHarbor:

As a global leader in the Tour & Activity space, we’ve rapidly expanded from a local company in Hawaii to one of the fastest growing companies in travel.

We provide a highly dynamic platform for our clients, which is brought to life by a high-energy team expanding across the globe. If you’re looking to make an impact and experience rapid acceleration first-hand, you have come to the right place.

FareHarbor provides a unique environment that combines an expanding industry within travel, plus the perks of a fast-growing company with numerous career opportunities.

We’re looking for someone who is passionate about pioneering an industry, and welcomes constant change.

Objective:

Onboarding Operations Associate in Denver, CO is responsible for keeping the engine running of the onboarding team, identifying areas for improvement, and aiding in further developing a blueprint for an innovative client onboarding experience.. This encompasses research into new softwares to enhance the onboarding experience, coordinating with other departments, and conducting performance analyses for the office & Onboarding Management team. This is a position that requires problem-solving on-the-fly and high attention to detail.

The Onboarding Operations Associate position brings a unique mix of process, analysis, and data-driven decision-making. If you’re looking to gain first-hand experience in a fast-growing office environment, this job is for you. We’re looking for people with “can-do” attitudes that welcome new projects in a fast-paced day-to-day. It’s a plus if you have experience working in Client Onboarding or have worked extensively in a CRM.

Responsibilities:

  • Maintaining current administrative tools located in G-suite, airtable, and our CRM
  • Assist Onboarding Managers in staying up to date on the latest technologies and best practices to ensure a smooth and seamless client onboarding experience.
  • Work closely with Onboarding Management to communicate information about the onboarding process to onboarders in the office. This can range from a new strategy, to specific accounts of interest.
  • Analyze performance on several levels, ranging from marco-analysis (office growth) to micro analysis (individual representative performance).
  • Assist Onboarding Management team with interviewing, hiring and employee onboarding.
  • Ensure onboarding processes are followed, compiles and communicates to individuals and Sales Managers if there are repeat offenders or themes..  
  • Assist with ad-hoc administrative projects associated with general operations and client onboarding
  • Work closely with Onboarding Managers to communicate information about the onboarding process and onboarders in the office. This can range from a new strategy, to specific accounts of interest.

Qualifications:

  • Bachelor’s degree (required).
  • High attention to detail.
  • Impatient & comfortable working in a fast-paced environment.
  • Ability to multitask and prioritize ongoing work.
  • Proven success with managing projects independently and innovating within a prior role.

Skills:

  • High energy
  • Proficient with Excel
  • Attention to detail
  • Process-oriented  

Benefits:  

  • 23 vacation days per year (based on 40 hours per week)
  • 401k + Employer Matching
  • Dental and Vision
  • Health Insurance
  • Social Hours & Events
Read Full Job Description
Apply now
loading ...
Emailed

Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Culture
Friends outside of work
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
More Jobs at FareHarbor19 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Operations
Product
Sales
Content
Operations
new
Denver
Operations
new
Denver
Design + UX
new
Denver
Content
new
Denver
Product
new
Denver
Operations
new
Denver
Operations
new
Denver
Sales
new
Denver
Marketing
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Operations
new
Denver
Marketing
new
Denver
Marketing
new
Denver
Operations
new
Denver