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NCC Technician

| Greater Denver Area

Company Description

Zayo Group provides Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

Position Description

This position is primarily responsible for identifying and isolating network faults and providing problem resolution. Assists customers with segmentation and repair of circuit troubles within our client networks. The technician will be responsible for evaluating the network or customer trouble, performing troubleshooting & isolation, order replacement part(s) as necessary, create a change request if applicable, and work with the field operations staff to initiate final repair. The technician will also support other NCC team members in training, reviewing technical bulletins & job aides to determine equipment firmware upgrade requirements. The technician will perform a critical function within the network repair process and can ultimately impact the NCC’s ability to meet network availability and time to repair commitments made to our customers.  The technician will have daily expectations, but are primarily driven by network faults in the Zayo fiber solutions (FTT and private) networks that require a greater attention to detail and management from a technical resource.

Responsibilities

  • Network Fault Management: Performs transport equipment/EMS fault isolation and repair.
  • Customer Trouble management: Accepts customer phone calls for circuit troubles, isolate fault location, and repair fault faults if located on our clients network. Provide regular updates to the customer on circuit status.
  • Workload Management: Ensures all appropriate equipment alarms/tickets are being captured. Is actively monitoring the network and effectively transitioning open issues to other NCC shifts, as necessary.
  • Materials Management: Creation of part requests and coordination of spare part delivery and replacement.
  • Technical Escalation: Is responsible for supporting and cross-training other PN NCC technicians, and escalating to next level of technical support (Tier II, Tier III, vendor) as necessary.
  • Network Performance Management: Is responsible for engaging equipment vendor support, engaging Tier II / Tier III support, performing hardware/software upgrades, and validating equipment backups.
  • Proactive and Preventive Maintenance: Is proactively seeking and identifying potential network problems and addressing these issues before becoming service affecting events.
  • Manages difficult or emotional customer situations.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Responds to requests for service and assistance.
  • Meets customer commitments.

Alarm Monitoring and Response/Network Fault Management
Is actively monitoring network equipment and facilities ensuring prompt response to environmental and potential customer traffic interrupting alarms:

  • Alarms will be addressed and documented in trouble tickets with notifications issued to internal organizations, and to customers, where applicable.
  • Open/Close Network Trouble Tickets: Is responsible for alarm response and trouble ticket assignment, resolving open trouble tickets, pursuing resolution to closure on all open tickets.

Qualifications

  • Must have at least 2 years’ experience working in a Transport NOC environment and have working knowledge of SONET and DWDM equipment, Ethernet Technology.
  • Ability to follow Event Management processes by effectively managing a service affecting event to include fault isolation and troubleshooting, engaging necessary groups or personnel in a timely manner, prompt technical or management escalation and notification, prioritizing tasks, coordination of efforts of personnel or groups, alarm history and research, alt-routing research and implementation, identifying affected equipment and affected customer circuits, accurate event documentation, and maintaining current updates.
  • Ability to investigate network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
  • Responsible for thoroughly reviewing and understanding parameters of network scheduled maintenance and to authorize, conduct, supervise or monitor network maintenance activities in conjunction with other internal or external groups.

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

1821 30th Street, Boulder, CO 80301

What are Zayo Group Perks + Benefits

Zayo Group Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
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