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IT TECH SUPPORT

| Greater Denver Area

We are looking for an IT Tech Support specialist who is ready to make a difference with our organization!

We need someone who is passionate about solving problems and excels in customer service.

DHI Group is a fast-growing provider of specialized career sites that cater to distinct professional communities. Our primary mission is to help professionals in the communities we serve find the best job opportunities and further their careers. Our focus and commitment sets us apart from the competition. To learn more about our brands please visit www.dhigroupinc.com.

General Purpose

This role is part of a global team that provides a single point of contact for end users to receive technical support within the organization’s desktop computing environment.  You will be responsible for coordinating triage, response, and routing of user requests that affect technology systems and associated business products.  Tasks in this space include installing, diagnosing, repairing, maintaining and upgrading all user hardware, software, and equipment to ensure optimal workstation performance through user interaction that is in person, by telephone, or via email to provide end user assistance where required.

Essential Duties/Responsibilities

  • Review, triage, troubleshoot, or reassign all new incidents and requests.
  • Deploy, maintain, and inventory hardware, software, mobile devices, and desk phones.
  • Diagnose and implement corrective action to restore system functionality to end users.
  • Provide ongoing support of remote office locations, remote users, and traveling staff.
  • Participate in or lead departmental projects at the direction of management.
  • Travel periodically to alternate office locations or training meetings as required.
  • Provide on-call support as required as part of a departmental support rotation.

Job Qualifications

  • Windows 7 – 10 operating systems
  • Active Directory
  • Mac OS X
  • Microsoft Office 2013 – O365
  • Proven administration, management and troubleshooting abilities in the technology space, including:
  • Solid understanding of ITSM/ITIL concepts and delivery.
  • Capable of working with a diversity of international offices and colleagues in a “follow the sun” support delivery model. Intrinsically motivated to meet business and individual objectives without constant supervision.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively (frequently, unambiguously, and professionally) with customers of DHI systems.
  • Excellent analytical, problem solving, and time management skill sets.
  • Ability to listen actively by summarizing, asking clarifying questions, and interpreting.
  • Ability to work in a demanding technology environment with changing priorities and deadlines.

Required Education and/or Experience

  • Associate’s Degree or equivalent experience preferred.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • CloudFormationLanguages
    • PuppetLanguages
    • TerraformLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • LaravelFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • InfluxDBDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Right in the heart of the Denver Tech Center, our kitchen overlooks Fiddler's Green Amphitheater. Grab a free coffee and maybe spot a famous musician.

What are DHI Group, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
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