Internal Support - Technology Operations

| Colorado Springs

At Church Community Builder our goal is to “help churches grow disciples.” We create world-class software and partner with churches to make an impact on the world and hopefully eternity. If you are excited about open source software, creative and simple solutions to complex problems, working with exciting technologies, and Mac OS and the command line are your best friends, we are the place for you! While working in Internal Support at Church Community Builder you will partner with a talented, agile, autonomous team to deliver an amazing experience for our associates, provide creative and exciting solutions, get to know everyone in the company and become an expert in understanding our internal infrastructure. In addition, you will be part of a team of individuals that not only know how to work together but also play together. If you have mad Nintendo, and/or Ping Pong skills (or you just like to play hard) but also build a mean automated Mac OS provisioning server and have a servant’s heart, keep reading! 

Responsibilities

  • Serving our associates by providing internal technical support starting at on-boarding new hires
  • Purchasing, imaging of, automation of, and maintaining of a fleet of hardware and software to include laptops, phones, tablets, a/v equipment, and associated peripherals/licenses
  • Monitor and maintain the performance of all infrastructure related equipment and services including, but not limited to, databases, email servers, web servers, backup servers, firewalls, switches, load balancers, ISPs, and testing servers
  • Associate account management to include Google apps administration, laptop account management, and all 3rd party licensing provisioning
  • Provide engaging, delightful, and easy to use conference room technology
  • Creates, organizes and updates documentation of IT processes, policies, licensing and systems.

Minimum Qualifications 

  • Minimum of 2 years system administration or desktop support
  • Thorough knowledge of Unix/Mac OS operating systems and commands
  • Knowledge of server and laptop hardware maintenance such as installing memory, hard drives, displays, fans, logic boards, etc…
  • Switch management and understanding of networking concepts
  • Excellent written and verbal communication
  • Must be flexible and embrace frequent change and improvements
  • Must be a self-starter and successful under limited supervision

Preferred Qualifications 

  • Experience with cloud-based voip services preferred
  • MySQL scripting experience
  • Knowledge of firewall maintenance and policy management
  • Munki experience
  • Bash shell scripting

Key Competencies

  • Self-Awareness: Recognizes own strengths & weaknesses. Not defensive. Does not rationalize mistakes or blame others. Uses feedback mechanisms.
  • Integrity: Does not ethically cut corners. Earns the trust of co-workers. Puts the organization above self-interest. Inspires people to follow the lead. Minimizes intimidation.
  • Excellence: Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility. Monitors client satisfaction (internal and external). Seeks simplicity.
  • Resourcefulness: Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A result-oriented “doer”. Reputation for not giving up and being passionate.
  • Enthusiasm: Achieves cohesive, effective team spirit with others. Treats others fairly and respectfully. Shares credit. Exhibits dynamism, excitement, and a positive attitude. Encourages others to do the same, discourages cynicism.
  • Leading Edge: Reaches out to peers. Approachable. Leads peers to do what is best for the company. Constantly benchmarks best practices & expects others to do the same. Leaves a current role better than when started.
  • Track Record: Successful career history. Generally earns performance ratings of “excellent.”
  • Analysis Skills: Identifies significant problems & opportunities. Analyzes problems and people in depth. Sorts the wheat from the chaff, determining root causes.
  • Creativity: Generates new approaches to problems or innovations to established best practices. Shows imagination
  • Judgment/Decision Making: Consistent logic, rationality & objectivity in decision making. Neither indecisive nor hip-shooter.

What you will get: 

  • Comprehensive health insurance
  • Vision and Dental insurance
  • 401K matching
  • Profit Sharing
  • Paid Time Off
  • Company-paid staff retreats
  • In-house workout facility
  • Twice a month All Staff breakfasts or lunches
  • James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single-parent homes

FLSA Status: Exempt

E-Verify Employer

Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with variation of temperature and lighting.

Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Maria DBDatabases
    • HubSpotCRM
    • SalesforceCRM

Location

We’re located at the foot of a mountain range surrounded by great bars and trails. Plus we have yard games and board games up the wazzu.

An Insider's view of Church Community Builder

How would you describe the company’s work-life balance?

We strive for work-life harmony by challenging ourselves to give it our ALL whether creating product, interacting with customers, or designing new campaigns. We also want people to go home for dinner, use their PTO, and take time to minister to others in need. We desire that everyone be fulfilled in all that they are, do, and aspire to be.

Sondra

Head of People Operations

What kinds of technical challenges do you and your team face?

As developers, we want a beautiful, intuitive, easy-to-work-with code base. Our designers want best-in-class user experience. Our product managers want to deliver useful features as quickly as possible. As a team, we work together to find a balance of these sometimes-competing priorities to ensure a sustainable, beautiful, and useful product.

Trey

Software Developer

How has your career grown since starting at the company?

This company is full of great people and opportunity! I started on the facilities/operations team, moved into software development, and now work on the Software and Technology Leadership Team. This is a great place to work!

Ken

Software and Technology Leadership Team

What unique initiatives do you have that encourage innovation?

We give our developers time every week for self-directed learning. That's time to sharpen skills on tools we use or to reach out beyond our stack and learn new frameworks, languages, tools, and technologies. Not only does that keep developers learning, but it gives us more tools in our toolbox as we come up with customer solutions.

Aaron

Head of Software Development and Technology

How do your team's ideas influence the company's direction?

Our Product Design team is in a unique position to create new products and reimagine existing ones in partnership with multiple teams and our users. As we aim to provide the best solution in the market, we have the opportunity not only to influence the direction of the company but push the boundaries of our market. The possibilities are exciting!

Jonathan

Product Manager

What are Church Community Builder Perks + Benefits

Church Community Builder Benefits Overview

A lot of places will use the quote "work hard, play hard" but here at Church Community Builder we really believe the best life is one that has balance. We are going to challenge you to take the bull by the horns each and every day as demonstrated in the work you create, as well as, the play you choose to join in. That’s why we do things like staff retreats, company breakfasts and lunches with a “how the business is performing” report out, and many other opportunities to build lasting relationships. Want to know what the CEO is thinking? You can ask him in a weekly Q&A. When you need a break from, or inspiration for, creating exciting software and providing wickedly mind-blowing support, you can challenge a team member at ping pong or foosball. You can even rally a group to participate in a smashing game of Spike Ball. We work hard to create the culture that feeds innovation with expectations of high-performance through meaningful work and a lot of fun. We are very serious about our software because of the lives we believe it could impact. Oh, and profit sharing is really nice too. This is why we look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
We are a privately held company with profit sharing potential each year.
Child Care & Parental Leave Benefits
Family Medical Leave
The first two weeks are paid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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