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Install Support Technician

| Greater Boulder Area

Description

 

The Install Support Technician is responsible for supplying technical support to internal and external teams. Handling calls from partners during install, training internal and external team members and assuring installs are completed to the technical standards set by Envysion. Works closely with Sales Engineers, Project Managers, Partner Managers and external Deployment Partners to insure that installs complete successfully and in a timely manner.

Essential Job Functions:

  • Assist with maintaining customer relationships. Ensure that long term customer relationships are protected by providing excellent customer service.
  • Ensure that the detailed technical plans are executed by internal and external team members
    • Train the trainer or technicians prior to a rollout
    • Troubleshoot technical issues with technicians in the field
  • Ensure the product has been correctly and completely integrated across the program by performing a detailed technician checkout process
  • Update internal teams and systems accordingly
  • Work with internal teams when technical issues occur to resolve at the earliest time frame
  • Must be able to adhere to company and departmental policies and procedures 

Required Experience:

Knowledge, Skills and Abilities Required:

  • Computer literate including Linux and Google products, Salesforce is a plus
  • Strong system integration experience
  • Strong Networking knowledge
  • Knowledge of surveillance system installations and operations
  • Ability to multi-task while working in a fast-paced environment
  • Must have a high attention to detail
  • Ability to work nights and weekends if required
  • Ability to work independently with little supervision
  • Must have excellent communication skills with co-workers, field techs and customers
  • Excellent follow-up/follow through skills

Education and Experience:

  • High School Diploma or GED
  • 3+ years’ experience in a technical support role with progressive advancement in responsibilities/duties 
  • Field experience is a plus
  • Formal Technical training preferred

Envysion is an equal opportunity employer. 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • Aha!Management
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail

Location

100 Superior Plaza Way, Superior, CO 80027

An Insider's view of Envysion

What are some social events your company does?

Envysion does many social events that help build morale and really make people engage on a more personal level, outside of our normal work wheelhouse. We have monthly happy hours, and do quarterly events like bowling, summer picnic, and sporting events!

Gina

Customer Success Manager

How do you collaborate with other teams in the company?

At Envysion, people will always take a minute out of their day to listen to someone. We truly value others time and opinions. Our team believes in treating others as you'd wish to be treated. We have an open door culture which enhances collaboration!

Shellee

Marketing Events Coordinator

What makes someone successful on your team?

A successful team member is one that is open to learn and is teachable. They have a logical and analytical mind, and are able to identify patterns quickly. A lot of our team works remotely, so the ability to self motivate and self manage is imperative. Prior POS experience has proven to be successful as well.

Kevin

Director of Audits

How do your team's ideas influence the company's direction?

Our engineering is involved in shaping the company's direction through direct collaboration with internal teams, prototyping of innovative new solutions, and strong agile principles. The technically challenging and interesting landscape that Envysion operates in means that engineers have a direct influence on how we solve problems for our customer

Josh

Senior Director Development

How has your career grown since starting at the company?

My career has grown significantly over the years; Envysion fosters an environment that encourages internal promotions with strong growth opportunities. It's nice to work at a company that focuses on investing in its employees, is willing to expand my knowledge base, and supports strong collaboration.

Basil

Sales Engineer

What are Envysion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Happy Hours
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