Data Center Technician

| Greater Denver Area

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Data Center Technician provides an overall focus on positive pro-active end-user customer service through phone, email, face-to-face, and our internal case management systems. Monitors all business-critical systems and escalates issues accordingly. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the technician is expected to handle trouble tickets and remote hands requests from inception through resolution. Technicians are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Operations Technicians also monitor all business-critical systems (BMS, Security) and drive both internal and customer compliance to the company’s security standards.

Responsibilities

  • Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
  • Answering customer phone calls and emails from clients requesting technical assistance.
  • Resolve tickets as quickly and thoroughly as possible.
  • Meet pre-defined installation intervals for risers and interconnects.
  • Accurately capture time invested on tasks (installs, outages, remote hands, etc.)
  • Troubleshooting complex technical issues in a fast-paced data center environment.
  • Perform computer/server hardware and software support.
  • Work through colocation and ISP customer issues and escalate to on-call or engineering support staff as necessary.
  • Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location.
  • Monitor, resolve, and escalate issues within critical facilities infrastructure.
  • Handle all customer and internal shipping logs and maintaining facility cleanliness.
  • Maintain a working knowledge of all products, processes and systems.
  • Candidate will be added to the Market’s on-call rotation, based on Market needs.
  • Adherence and enforcement of established company security standards.

 Qualifications

  • High school diploma required.
  • Previous NOC/SOC/IOC experience and/or data center experience preferred.
  • College degree in related discipline preferred.
  • Responsibility and dependability are a must.
  • Candidates must have reliable transportation.
  • Trustworthy and ability to work honestly with little or no supervision, if necessary.
  • Strong written and verbal communication skills.
  • Ability to learn quickly and apply new knowledge and skills immediately.
  • Ability to assess situations and escalate properly, following internal procedures.
  • Knowledge of Windows operating systems both pc and server side.
  • Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.
  • Must be able to lift a minimum of 50 lbs.
  • Some familiarity with DS1, DS3, Ethernet and dark fiber circuits are a plus.
  • Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types
  • Knowledge of switches, firewalls and managed storage are a plus.
  • This position requires the applicant to be able to work any of the shifts as part of a 24×7 coverage rotation. (May be required to work nights, weekends, and holidays as shift rotations require).

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Group Perks + Benefits

Zayo Group Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
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