Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Support Manager - Internal Operations

| Greater Denver Area

Role Purpose
Bluprint is known for compassionate, friendly and effective customer service. We’re looking for somebody to drive the Customer Support strategy by analyzing data, systems and team efficiencies. This role work closely with our Manager of Customer Support Member Engagement to lead and grow a team that is passionate about creating the best experience for our members.
Responsibilities

  • Providing daily management and coaching of ~50% of the Customer Support team, with an additional concentration in internal efficiencies, systems, tools and processes.
  • Responsible for all CS data and reporting, including analysis and the communication of insights to functional leaders
  • Maintaining ownership of tech integrations, including future automations through ZenDesk and other tools
  • Maintaining and updating internal tools (ZenDesk, Sprout Social, scheduler, other internal tools) to ensure optimal usage, and managing tactical relationships with all of our external vendors
  • Owning all process documentation (Lessonly, Confluence, etc.) to ensure consistency across the team and effective onboarding of our new hires, including training
  • Strengthen and foster a team of direct reports comprised of a Supervisor, Senior Associate and 7-10 Associates

Basic Qualifications
• Bachelor’s degree
• 1+ years experience in Customer Support Management
Eligibility Requirements
• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Ability to be "on call" during high volume times and/or weekends
• Must be willing to work in Denver, CO
• Must have unrestricted work authorization to work in the United States

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

999 18th Street, Denver, CO 80202

What are Bluprint Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
More Jobs at Bluprint19 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Product
Content
Content
new
Denver
Content
new
Denver
Marketing
new
Denver
Developer
new
Denver
Developer
new
Denver
Finance
new
Denver
Content
new
Denver
Marketing
new
Denver
Product
new
Denver
Design + UX
new
Denver
Data + Analytics
new
Denver
Marketing
new
Denver
Content
new
Denver
Developer
new
Denver