Customer Support Coordinator

| Greater Denver Area

Job Description:

Principal Accountabilities
● Respond and resolve inbound calls and emails.
● Dispute resolution and issuing customer credits.
● Deduction/overpayment resolution.
● Tax exemption maintenance and issuing tax credits.
● New customer account set up.

● Works with Sales and Financial Services on a daily basis to resolve customer disputes and errors on the customer account.

Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

● Able to research and problem solve issues in a timely matter with attention to detail

Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

 

 

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Location

9201 E Dry Creek Road, Centennial, CO 80112

What are Arrow Electronics, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching

Additional Perks + Benefits

Employee and Family Assistance Program (EAP). Life insurance and accidental death & dismemberment insurance. Short and long term disability coverage. Employee discount programs. Competitive vacation and paid time off.

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