Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Support Analyst

| Greater Denver Area

Job Title: Customer Support Analyst

Function: Customer Support

Position Type: Regular, Full-time

Position Level: Entry Level

Location: Denver, CO

Customer Support Analyst

Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine's inaugural list of the 100 Best Workplaces for Millennials, and chosen as the "Market Leader in Incentive Compensation" by CRM magazine, Xactly is proud to be disrupting the incentive compensation market space. We're building a culture of success and are looking for motivated professionals to join us!

As a Customer Support Representative in Xactly's Denver office, you will be responsible for providing excellent customer service and support a variety of customers. Support works with Sales, Customer Success, and Engineering to guarantee that customers are successfully adapting our product. Customer Support is a technical support team. We are seeking engaging, adaptable, attentive, customer focus individuals who are confident at problem solving and being customer friendly team members.

Not only do we offer strong growth opportunities for top performers, but we also have a top-notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values - Customer Focus, Accountability, Respect & Excellence - guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award winning SaaS (Software-as-a-Service) product!

Read all about us at www.xactlycorp.com!

Responsibilities:

  • Understand, replicate, validate, and resolve technical customer service requests from customers and partners
  • Document and track case history, case status, and solutions
  • Communicate with customers regularly via phone, emails, and online support tools about case status and solutions
  • Contribute solutions to the Xactly Knowledge Base and other publications

Required Skills:

  • Bachelor's degree
  • Excellent customer service skills; 1+ years experience working directly with customers in a Customer Service related role (e.g. Retail)
  • Strong problem solving skills
  • Excellent written and verbal communication skills via phone and email
  • Ability to work as a positive team member, either individually or as a group
  • Basic knowledge in Microsoft Excel and Word Document

Benefits and Perks

  • Flexible Time Off (FTO)
  • Comprehensive Insurance Coverage (including pet insurance!)
  • Tuition Reimbursement
  • XactlyFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
  • Access to Corporate Discounts
  • Parking & Commuter Benefits
  • Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
  • End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
  • 401(k) Retirement Savings Plan & Employer Match

About Xactly Corporation

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Read Full Job Description

Location

In the heart of downtown Denver, Xactly is currently on the 24th floor in the chase building with picturesque mountain views and a Starbucks on site!

An Insider's view of Xactly Corp

What's something quirky about your company?

We have a company-wide Lipsync battle with a custom trophy for the winning team. We also celebrate Halloween globally with department costume contest which gets pretty competitive.

Sarah Dunn

Commercial Account Executive

How has your career grown since starting at the company?

I've been able to not only complete my daily duties but also participate in cross-functional projects. Also, I've grown by initiating and owning global events for XactlyOne, our philanthropic organization. Lots of room to grow personally and professionally.

Nick Reinhard

Configuration Consultant

What are Xactly Corp Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at Xactly Corp14 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Project Mgmt
Sales
Developer
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Project Mgmt
new
Denver
Operations
new
Denver
Developer
new
Denver
Project Mgmt
new
Denver
Sales
new
Denver
Developer
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Sales
new
Denver