Customer Success Manager

| Denver

It’s an exciting time in commercial real estate, and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM and deal management), and we’re highly focused on the success of our customers and employees.

Apto was also recently recognized by Inc. Magazine as one of the 2016 Top 50 workplaces nationwide, placed on the Inc. 500 list, designated a Best Place to Work in Denver by the DBJ and won the Outside Best Places to work in both 2016 and 2017. Come help us bring commercial real estate out of the dark ages with an award-winning team.

Apto is looking for a Customer Success Manager that understands the value of nurturing customer relationships. You will be responsible for engaging with customers post-sale, driving user adoption and satisfaction, and ensuring high retention. Internally, you’ll serve as an important voice of the customer by providing their feedback to the product team. You will be expected to understand the customer’s use cases, as well as be a trusted advisor ensuring customers stay and evolve with Apto. 

What you’ll be responsible for:

  • Manage post-sales activity for Apto’s customers through strong relationship-building, business
  • understanding and objectives, Apto product knowledge, planning and execution
  • Maintain a deep understanding of the product and speak with customers about the most
  • relevant features/functionality for their specific business needs
  • Increase customer retention by conducting regular health checks, business reviews and working
  • with our team for data-driven analytics to support you
  • Track accounts to identify churn risk and work proactively to eliminate risk factors
  • Partner with internal teams from implementations, product, solutions, and sales to enable
  • successful customer experiences
  • Be the voice of customers and provide feedback on how Apto can better serve our customers
  • and future of the business

What you need to apply:

  • Incredible relationship management, analytical, and critical-thinking skills
  • Bachelor’s degree required
  • Minimum 2 years in a prior customer success role or similar specific account management
  • experience in a high-performing company
  • Strong communication skills and technical aptitude
  • Self-motivated team player who has fresh ideas when it comes to user adoption and churn
  • mitigation
  • An ambitious person who takes the initiative to get things done
  • Comfortable in a dynamic environment with a high-growth startup

It would be awesome if you had:

  • Familiarity with Salesforce.com and other software-as-a-service technologies
  • Experience managing a high-touch book of accounts
  • An understanding of Commercial Real Estate

 What you’ll get in return:

  • Competitive base salary + Generous Stock Options
  • Flexible Time Off
  • Medical, Dental, Vision, and Life Benefits
  • Opportunity to contribute to a 401K Plan
  • Regular company-provided lunches and team events
  • Dog-friendly, centrally located office in LoDo
  • Challenging work with an opportunity to have a direct impact on day-to- day operations

Apto does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SeleniumFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • FullContactLead Gen

Location

Apto is centrally located in Lower Downtown just two blocks from Union Station. Lots of great food, drink, and meeting places nearby.
1730 Blake Street, Denver, CO 80202

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Dental Benefits
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet-Friendly Office
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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