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Customer Service Representative (Full-time & Part-time)

| Greater Boulder Area

Simple Energy is growing and looking to hire a new Customer Service Representative who is passionate about customer support. This year we have launched multiple e-commerce marketplaces, which offer innovative energy saving products to millions of people, at instantly rebated prices. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service.  

If you are customer focused, have outstanding verbal and written communication skills, and experience in a sales based job, keep reading!

 What You'll Do

  • Enthusiastically respond to technical support requests through phone, email, and online chat
  • Empathize with the customer and be their advocate
  • Proactively solve customer support problems that arise
  • Help users with purchases, program sign-up processes, payment issues, general troubleshooting, general account assistance, returns
  • Learn all the ‘ins and outs’ of the products and services offered, to properly assist users with selecting the appropriate products/programs for their needs
  • Identify and qualify legitimate sales opportunities
  • As needed assist other departments with day-to-day tasks
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • High Energy, optimistic outlook and positive attitude which can be conveyed over the phone and through electronic communication
  • Proactive, critical thinking problem solving skills required
  • Turns obstacles into successes
  • Empathetic approach to troubleshooting and customer service
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • Zendesk, Shopify, SalesForce Commerce Cloud experience preferred
  • 1-3 years providing professional customer support preferred
  • Technical background a plus

Benefits and perks offered only to full-time team members

Simple Energy  is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Simple Energy does not work with 3rd party recruiters. 3rd party recruiters submitting resumes will not be accepted or looked at. 

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Campaign MonitorEmail

Location

1215 Spruce Street Suite 301, Boulder, CO 80302

What are Simple Energy Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement