Customer Experience Coordinator

| Greater Denver Area
Denver, CO - You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems, and solve them quickly. You want to be instrumental in moving the voice and vision of our company forward. You value efficiency, humility, and connectedness to the world around you. You believe that taking the time to make someone’s day is a meaningful mission.
 
As a Customer Experience Coordinator, you will act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues. You will report to our Customer Experience Supervisor and will serve as a primary executor of all things customer support alongside your team. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long-lasting relationships. We work as a tightly-woven team, banding together to work hard and have fun while doing it.

The Day-to-Day

  • Manage email, phone, and customer service portal correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, shipping and tracking inquiries, order status, and more
  • Attract and retain customers through timely, helpful, and kind responses
  • Review incoming orders to move into production
  • Assist the AU team in various tasks to help ensure a flawless customer experience
  • Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
  • Be available to work some weekend and holiday hours as needed

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 1+ years experience in a customer support position, or other relevant roles that include extensive and direct work with people/customers
  • Desire to put customers first and be an advocate in helping them solve problems and get the answers they need
  • Great interpersonal skills and ability to communicate with others directly, efficiently, and kindly
  • Excellent at identifying and solving problems
  • Exceptional attention to detail and proven ability to do so in past work
  • Technical proficiency 
  • Ability to maintain a positive attitude
  • An understanding that the day is not done until the job is completed
  • Work well on a team, and strive to see everyone succeed together
  • Value patience and kindness and consider yourself to be a good teacher
  • Excellent time-management skills - can organize and execute multiple tasks in a timely fashion
  • Commitment to company values and culture

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.
Job Perks
Health, vision and dental insurance for families, flexible vacation policy, gym reimbursement, 401(k) matching and commuter benefits.
Why Artifact Uprising?
Creative Freedom
We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you.

Read Full Job Description

Location

We are located in the Enterprise Co-working space which sits in the RiNO neighborhood and is surrounded by restaurants, bars and coffee shops.

An Insider's view of Artifact Uprising

What’s the vibe like in the office?

"Our team at Artifact Uprising is made up of bright individuals who connect over big cups of coffee and dream forward together. We celebrate our failures and learnings, continually championing one another to grow in our roles, all while making fun a high priority. We are a small but mighty company that values stories, connection, and innovation."

Shannon

Customer Experience Coordinator

How has your career grown since starting at the company?

I was looking for a change when I found Artifact Uprising and jumped on board as a seasonal holiday employee. Since then, I’ve had the pleasure to grow with the company on our Customer Experience Team and more recently on our People Operations Team.

Alex

Office Manager

How do you empower your team to be more creative?

By encouraging them to find inspiration outside of the 4 walls of our office. We aim to be conscious observers of what’s happening in other visual areas: fashion, interior design, illustration, fine art, etc, to reinvigorate our creative energy.

Emily

Creative Director

How would you describe the company’s work-life balance?

We're motivated by creating moving experiences & quality products that become a meaningful part of our customers’ lives. To make this a reality, it takes dedication and many heads-down hours.

We also know that inspiration can't always be found at our desks - so we're encouraged to live the kind of lives that fill us up and create clarity to return

Laura

Brand Director

What are Artifact Uprising Perks + Benefits

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