Customer Care Associate
Who we are...BombBomb makes it easy to use simple videos to build relationships through email, text and social media. Our team is scrappy and intelligent. Competitive and collaborative. Fun-loving and tenacious. We're close-knit and love adding new talent to the mix. Humanizing the planet can't be done without EXCELLENT people and we want to add you to our already amazing team!
Our offices feature a stunning view of the Rocky Mountains in downtown Colorado Springs, which boasts clean air, low cost of living, and ridiculous outdoor adventures in your backyard. BombBomb offers a unique solution to our target market and we want you to be a part of the tremendous growth we are experiencing.
Who we're looking for...We are looking for a driven team-oriented individual to join our Customer Success Team. Our Customer Care Associates are experienced customer service and support agents who handle the bulk of inbound phone calls, emails, and chats we receive from our existing customers. Their ultimate goal is to strengthen relationships with every BombBomb customer they interact with. If you enjoy helping customers win, being empowered to make business decisions, interacting with a high-level team, and being a part of a thriving culture, maybe this is the right fit for you!
What you’ll do…
Enthusiasm - Exhibits passion and excitement over work. Has a can-do attitude.Intelligence - Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.
Listening Skills - Lets others speak and seeks to understand their viewpoints.
Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
Efficiency - Able to produce significant output with minimal wasted effort.
Empathy - The ability to understand and share the feelings of others.
Attention to Detail - Does not let important details slip through the cracks or derail a project.
- Competitive base salary with variable compensation component
- Excellent Medical, Dental and Vision Benefits for you and your family
- 401K Plan + Company Match
- 10 days paid vacation and 5 days of sick leave
- 8 paid holidays
- Weekly company-catered lunch
- Fun workplace: Happy hour every Friday and company game room
- Career growth opportunities