Client Support Specialist

| Greater Denver Area
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Engrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. We are looking for a Client Support Specialist to directly impact client satisfaction and retention efforts in a fast-paced, high growth company. We offer competitive pay, great benefits, generous time off, and a positive and fast-paced working environment.

You are:

  • Passionate about improving the customer experience

  • A problem solver with the ability to remain proactive, forward thinking and resourceful

  • At home in a fast paced, high growth environment and know how to get it done - whatever it may be - with a sense of urgency and focus on client satisfaction

You can expect to:

  • Conduct product trainings

  • Provide technical support and address customer inquiries, complaints, and support issues

  • Perform onsite and remote troubleshooting that help resolve hardware, software and/or network issues

  • Route support tasks within the project management software

  • Review functionality and test technology prior to confirming resolution with client

  • Maintain follow-up and positive customer relations throughout the entire RMA process

We would like:

  • Exhibit drive and passion for client support activities

  • Strong preference for SaaS / Cloud / Technology experience

  • Proficient in Windows, Mac OS platforms, Customer Relationship Management, Content Management and Project Management Systems  

  • Work optimally with various graphic formats using Adobe Photoshop and Illustrator

  • Aptitude in initiating creative tactics and resolving highly complex problems

  • Positive and energetic communicator, with excellent listening and conflict resolution skills

  • Available to work evenings/weekends as needed

What we offer:

  • 100% employee health, dental & vision insurance coverage

  • Immediate & generous paid time off

  • Paid Parental Leave 

  • 401K (matched investment)

  • Personal growth stipend

  • Fun workplace with on-site amenities including professional fitness center, flexible & modern workspace, meditation room, coffee bar, happy hour taps & employee lounge

  • RTD Light Rail flexpass + easy access from office

More about Engrain:

Located in Denver, with teams in Dallas / Fort Worth.  Engrain’s 20+ year history in the real estate industry has positioned us perfectly for disruption in the proptech market. We are on a mission to change the way people interact with data. And to do so beautifully.

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a empowering and energetic company culture.

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Technology we use

  • Engineering
    • JavascriptLanguages

Location

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & shops just a short walk away

An Insider's view of Engrain

What’s the vibe like in the office?

You're likely to run into a friendly face who's genuinely interested in how your day is going. Although we don't take ourselves too seriously, we know how to hustle to get the job done. Perks include a self-service bar with beer on tap, Starbucks coffee machine, jigsaw puzzle table & a meditation room. We work hard, but know how to unwind.

Darlene

Office Manager

How does the company support your career growth?

I started as an intern and have taken on different roles and new challenges within the company. I have grown substantially, learning new skills that I would not had the opportunity to learn if it were not for Engrain and our incredible leadership team. I cannot wait to see where the future takes me!

Jayme

Enterprise Relationship Manager

What are Engrain Perks + Benefits

Engrain Benefits Overview

Some perks (and quirks) you'll find around the office include a self-service bar with beers on tap, a Starbucks coffee machine, jigsaw puzzle table, and a meditation room. We have access to an on-site fitness center and are within walking distance from the RTD LightRail. Whether you are looking for 100% paid employee health care benefits, competitive 401K plans, and generous PTO, Engrain is the place for you. We all work hard at what we do, but we also know how to unwind.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
100% of employee's dental insurance paid by the company
Vision Benefits
100% of employee's vision insurance paid by the company
Health Insurance Benefits
100% of employee's health insurance paid by the company
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Engrain also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Happy Hours
Happy hours are hosted On occasion .
Parking
Professional Development Benefits
Promote from within
Online course subscriptions available
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