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Client Success Manager

| Greater Denver Area
Email - [email protected] w/ "Built In" in the subject line.
Apply now

As a Client Success Manager, you’ll be responsible for developing and fostering strong relationships with a portfolio of client accounts. You will prioritize your time to focus your efforts based on perceived risk, potential growth, strategic value and renewal time frame.

Client Success is a key differentiator for our business. Our clients depend on FluentStream for mission-critical services, and we depend on you to be the point of contact for our most important clients. Client Success operates as strategic, consultative partners who use industry know-how and best practices to up-level and support every FluentStream user. 

We are seeking an energetic, motivated, and empathetic person who is excited about being a part of our growing team. 

About you:

  • Your friends, family, and co-workers always come to you for advice
  • Your ability to stay calm under pressure has always allowed you to navigate your way out of many a maze.
  • You can guess the end of every mystery movie you’ve ever seen because you are an active, curious listener.
  • You consider problem-solving, project management, and convincing people to help you get things done to be core strengths.

Responsibilities:

  • Define, develop and execute effective client adoption and retention strategies
  • Tackle parallel client challenges with curiosity, empathy, and strong problem-solving skills
  • Build trust and communicate effectively with owners, executives, office managers, and power users alike
  • Earn the respect of your clients to generate client references and referrals
  • Train clients on existing and new product features
  • Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
  • Deeply understand the FluentStream platform’s capabilities and explain them to clients of all types
  • Collect feedback to drive continuous improvement across all areas of the business

Qualifications:

  • 3-5 years experience in client-facing roles like Sales, Client Success, Professional Services, and Account Management at a B2B SaaS software company
  • Strong organizational skills, time management, and acute attention to detail
  • Demonstrate account portfolio planning competency
  • Possess excellent verbal and written communication skills, including the ability to present to executive and key decision makers
  • Available to travel up to 20%

Preferred Qualifications:

  • Bachelors degree
  • Inside Sales or Contact Center experience
  • Experience with CRMs, including Salesforce.com, Zoho, Freshdesk, Zendesk, or HubSpot
  • Experience with client success software like Gainsight or CustomerSuccess.com, 
  • Ability to write to/from APIs

Compensation:

Compensation package will include a base salary as well as performance incentives.

Benefits:

  • Health Insurance, Dental Insurance, Vision
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Company equity program
  • Professional Development Reimbursement
  • Dog Friendly
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

In the Ballpark/Rino neighborhood surrounded by breweries, art galleries and great restaurants. Close to downtown, lightrail and free parking options

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! Located in the Ballpark/Rino neighborhood and small enough that every person counts. Of course we have a kegerator and ping pong, but we also offer medical, dental, vision, 401k, PTO and paid family leave.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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