Client Success Manager (Retail)-Denver

| Greater Denver Area

Do you love building relationships and have a passion for retail (both online and offline) expansion in the mobile space? As a Client Success Manager at Ibotta within our Retail vertical, you will work collaboratively with our Sales team, to support account objectives and implement strategic campaign growth plans. Our Client Success Managers (CSMs) serve as a main point of contact for clients throughout the lifecycle of a partnership, from onboarding through optimization. The CSMs utilize superior organizational skills to act as primary liaison between the client and internal departments, to facilitate campaigns and represent Ibotta brand objectives. Our CSMs are very team oriented, but balance priorities and manage workloads independently.

Responsibilities:

  • Establish relationships with senior level contacts at multiple partners while executing detailed content marketing campaigns
  • Work with clients from campaign inception through campaign conclusion, acting as point-person for strategic proposals and optimization suggestions throughout the process
  • Collaborate with internal sales contacts to recommend next steps to grow brand relationship and build future campaigns
  • Take ownership of multiple account management projects and implement solutions to ensure campaign success
  • Monitor campaign to measure performance and proactively employ optimization strategies
  • Continuously identify and implement ways to improve the business both internally and externally
  • Solve problems creatively with a collaborative, can-do attitude

Job Requirements:

  • 3-5 years of account management experience managing multiple stakeholders
  • Must be detail-oriented, organized, self-motivated, and a strong communicator
  • Project management experience, excel at juggling multiple projects at once
  • Ability to capitalize on past marketing/project management experience to work with clients and internal partners to facilitate campaigns and share best practices to maximize results
  • Experience managing high volume and strategic accounts
  • Comfortable leading internal/external conversations with high-profile brands and agency partners
  • Entrepreneurial, solutions-oriented mindset
  • Comfort with ambiguity and the opportunity to help shape a growing business

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics. 
  • Applicants must be currently authorized to work in the United States on a full-time basis.
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Location

Located in central Downtown Denver. Convenient access to public transportation and Denver's best restaurants.
1801 California St, Denver, CO 80202

Insider's spotlight

What are some social events your company does?

Our teams hold regular team outings and cross-functional events. As a whole, we celebrate and collaborate regularly.

We look for work ethic, emotional intelligence, humility and intellectual curiosity. If you possess these, then very little is going to get in the way of your goals. Who you work for is most often more important than what you do. So choose wisely and ask the right questions.

Suchit

Chief Marketing Officer

What are Ibotta Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

At Ibotta, your work-life balance is important to us. Our unlimited PTO policy allows employees to take the time they need to relax and recharge throughout the year. This policy is based on mutual trust and empowers our employees to take responsibility for managing their own time and productivity. We cover 100% of your premiums for comprehensive medical, dental and vision coverage. We offer leadership development and training to move your career forward.

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