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Bilingual Customer Success Representative

| Greater Boulder Area

Join the team that is transforming the way coaches and athletes interact!

If you are interested in playing a role in supporting innovative web app solutions for coaches and athletes then you have come to the right place! At TrainingPeaks we share a passion for creating the next best thing in the world of endurance training software and are looking for a customer care expert to provide an exceptional experience to all customers with the end goal of increasing their success as coaches and athletes.

As Bilingual Customer Success Representative, you will respond to and troubleshoot customer inquiries for both athletes and coaches across the entire TrainingPeaks product line, including TrainingPeaks.com, WKO, and Best Bike Split. This is a permanent, full-time, hourly position.

Your day-to-day in our open, collaborative workspace will look like:

  • Resolving customer questions and issues via online ticketing system (ZenDesk), phone/Skype, online webinars, etc.
  • Providing exceptional service for athletes and or coaches
  • Encouraging the use of the TrainingPeaks ecosystem of products and features where appropriate
  • Performing other duties as assigned

Requirements

To be successful in this role, you possess:

  • Fluency in Spanish and English
  • Minimum of one year of experience as an Athlete and/or a Coach using TrainingPeaks
  • Highly customer focused team player
  • Proven positive ‘can do’ ‘will do’ attitude
  • Passion for endurance sports, health & fitness
  • Proven and extensive experience using downloadable training devices (ex. heart rate monitors, GPS devices, power meters, etc…) with a working understanding of how to analyze that data in TrainingPeaks
  • Working understanding of concepts around training and racing with a power meter
  • Proven ability to communicate clearly and professionally (both written and verbal)
  • Strong critical thinking and problem-solving skills without a lot of direction or input
  • Strong organizational and time management skills


It would be great for you to also have:

  • Higher education/degree in business or fitness related field
  • Experience as a Triathlete (as a coach and or athlete)
  • Experience using Best Bike Split and/or WKO
  • Experience with ZenDesk

Benefits

Benefits and Perks:

  • 100% company paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to healthy living
  • 3 weeks of PTO for all new hires; increase in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Stocked kitchen with snacks and drinks
  • Dog-friendly office
  • Music Studio for all to practice, jam, and record
  • On-site workout area access: treadmill, bike trainers, rowers, and full weightlifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust

TrainingPeaks, TrainHeroic, Alfred Music, and MakeMusic are all partnered brands under the umbrella company Peaksware in beautiful Boulder, Colorado. Peaksware has been recognized as one of Outside Magazine's "Best Places to Work" six times and was voted #15 of 100 on Built in Colorado's "Best Places to Work" list! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • AWSDatabases

Location

Our north Boulder location offers sweeping mountain views and nearby trails for lunchtime rides and runs.

What are Peaksware Perks + Benefits

Peaksware Benefits Overview

Peaksware is proud to offer a well-rounded, comprehensive benefits package with fun perks to boot like fitness reimbursements, onsite gym, healthy subsidized lunches, frequent community get-togethers, and more!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
To help employees cover any deductibles, copays & out of pocket medical, dental, or vision expenses, employees are able to set aside pre-tax contributions of up to $2,650 annually.
Disability Insurance
Peaksware employees are able to purchase extra coverage if elected, but we offer significant base coverage as a foundation.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Peaksware offers Basic Life and AD&D Insurance, in addition to buy-up options.
Onsite Gym
Our "Pain Cave" fitness space is available to all employees, along with towel service and yoga twice a week. We've also got bike storage throughout the building for our many bike commuters.
Retirement & Stock Options Benefits
401(K)
Any employees over 21 can participate and start saving shortly after their start date.
401(K) Matching
Peaksware currently matches the first 5% of employee contributions to the plan. Both Traditional and Roth 401(k) options are available with a variety of investment options.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Most employees, particularly in the engineering department, work remotely at least once a week or more, pending manager discretion.
Family Medical Leave
Peaksware provides up to 12 weeks of unpaid, job-protected leave to eligible employees.
Vacation & Time Off Benefits
Generous PTO
Peaksware employees are offered three weeks PTO annually, until their 4th year where it increases from there.
Paid Volunteer Time
Peaksware participates in Adopt-A-Road, and annually we contribute to the Boulder community by cleaning up as a team. There are a number of other volunteer opportunities that team members lead too!
Sabbatical
Full-time employees who have been with us for seven years are able to take a four-week paid sabbatical in addition to PTO.
Paid Holidays
Full-time employees receive paid holiday leave for any company-observed holidays.
Perks & Discounts
Beer on Tap
Beer on tap? We've got that covered, along with the vino; of course, we also have sparkling water for those who want to mingle sans alcohol!
Casual Dress
Casual dress is a huge perk in our offices, particularly with employees who are also endurance athletes and prefer athletic gear any day of the week.
Commuter Benefits
We offer employees financial reimbursement anytime they don't drive a single occupancy vehicle to work.
Company Outings
We host annual outings, including our holiday parties, summer family picnics, and onsite field day. What can we say...we have a lot of fun together, both in and out of the office!
Stocked Kitchen
Bevi sparkling water, abundant coffee, tea, fruit, and healthy snacks can always be found in any of our kitchen areas.
Some Meals Provided
Frequently Lunch & Learns and meetings are catered, but we also offer a healthy subsidized lunch catered by Sifted, once a week in our Boulder office.
Happy Hours
Teams frequent nearby spots for happy hours, but we also host them ourselves every Friday when other teams aren't already hosting happy hours in the entryway.
Parking
Pet Friendly
Dogs abound - we welcome dogs about the office, and can't get enough of our furry friends (particularly for the Halloween costume contest!).
Recreational Clubs
Peaksware employees love playing rec league softball together, and many of our employees compete in races, annually representing Peaksware - in our very own TrainingPeaks jerseys!
Relocation Assistance
Dependent upon the role and level, we offer varying amounts of financial assistance to new hires relocating to the area to cover moving and travel expenses, along with sharing local housing referrals.
Fitness Subsidies
$1,200/year fitness reimbursement to purchase any items related to healthy living - whether it's your annual ski pass out here in Colorado, or your kid's soccer gear for rec league.
Professional Development Benefits
Job Training & Conferences
We offer Lynda.com subscriptions to all full-time employees, and each department has their own educational budget toward training, coaching, conference attendance, and other educational opportunities.
Diversity Program
We are currently building out diversity & inclusion program across the company, though these focus areas are regularly a part of our leadership, management, and hiring dialogues.

Additional Perks + Benefits

Not only do you contribute daily to making incredible products for end-users, but you can use them for free yourself--employees have access to free accounts for all of our brands. Our music studio, "The Woodshed" is a pretty sweet perk too - take lessons, give lessons, or have a jam sesh onsite around your schedule! Our corporate discount offering and connections to top-brand gear and other local memberships is extensive and pretty rad too! Basically, we take care of our employees, and want to value them with our offering of benefits and perks as much as possible!

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