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Associate Customer Success Manager

| Greater Boulder Area

As the Associate Customer Success Manager, you will develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals), and work to identify upsell/cross-sell opportunities. You will serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. You will be empowered to aggressively monitor and engage the client to drive retention through user adoption.

Core Functions

You will be essential to the customer experience and this will include:

  • Engage with customers to understand their operational objectives to determine how Envysion can best meet their needs
  • Ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals
  • Provide initial training for new users as well as on-going training for existing users
  • Perform operational tasks such as order modifications, renewal processing, marketing outreach, and ongoing customer outreach

Other tasks will include:

  • Communicating status and issues internally across multiple organizational levels
  • Ability to drive internal stakeholders to a common solution
  • Follow up on customer concerns surrounding application performance and break/fix issues
  • Provide Project Management (organization of internal resources, ensuring other teams deliver)
  • Drive success of KPI’s and organizational objectives/goals

Winning Behaviors, Competencies, and Skills

Behaviors and Values:

  • Professional leader with terrific external and internal professional communication skills
  • Customer-centric philosophy
  • Team first mentality

Personality and Communication (soft skills):

  • Excellent listening and communication skills
  • Superior attention to detail
  • Curious and solutions oriented
  • Creative issue resolving skills (phone, email, in-person)
  • Excellent training skills with ability to train using virtual tools and present in front of large groups
  • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment

Hard skills:

  • Experience using Microsoft Office products
  • Salesforce and Zoom experience a plus
  • Strong project management skills and an ability to multitask

Experience

  • Bachelor’s Degree
  • 1 year post-sale software account management experience
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • Aha!Management
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail

Location

100 Superior Plaza Way, Superior, CO 80027

An Insider's view of Envysion

What are some social events your company does?

Envysion does many social events that help build morale and really make people engage on a more personal level, outside of our normal work wheelhouse. We have monthly happy hours, and do quarterly events like bowling, summer picnic, and sporting events!

Gina

Customer Success Manager

How do you collaborate with other teams in the company?

At Envysion, people will always take a minute out of their day to listen to someone. We truly value others time and opinions. Our team believes in treating others as you'd wish to be treated. We have an open door culture which enhances collaboration!

Shellee

Marketing Events Coordinator

What makes someone successful on your team?

A successful team member is one that is open to learn and is teachable. They have a logical and analytical mind, and are able to identify patterns quickly. A lot of our team works remotely, so the ability to self motivate and self manage is imperative. Prior POS experience has proven to be successful as well.

Kevin

Director of Audits

How do your team's ideas influence the company's direction?

Our engineering is involved in shaping the company's direction through direct collaboration with internal teams, prototyping of innovative new solutions, and strong agile principles. The technically challenging and interesting landscape that Envysion operates in means that engineers have a direct influence on how we solve problems for our customer

Josh

Senior Director Development

How has your career grown since starting at the company?

My career has grown significantly over the years; Envysion fosters an environment that encourages internal promotions with strong growth opportunities. It's nice to work at a company that focuses on investing in its employees, is willing to expand my knowledge base, and supports strong collaboration.

Basil

Sales Engineer

What are Envysion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Happy Hours
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