Sr. Counsel – Regulatory and Telco

| Greater Denver Area
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
The Sr. Counsel, Regulatory and Telco serves as the legal subject matter expert for the regulated Zoom product, Zoom Phone. The role is deeply integrated, as the legal-business partner, with the internal teams at Zoom involved in building, deploying and supporting Zoom Phone both in the United States, and globally. This role is critical to the international expansion of Zoom Phone and ensures initial and ongoing compliance with all regulatory frameworks in all jurisdictions. This role reviews market entry requirements, provides guidance to the teams developing go-to-market strategy, and performs legal activities to ensure launch readiness and ongoing compliance to accelerate the growth of Zoom Phone. This role has a deep technical knowledge of the product and provides regulatory guidance in light of the technical deployment of the product and infrastructure. The role functions to maintain a compliant posture across regulations and best practices impacting Zoom Phone, and to proactively spot and resolve issues with internal teams (and identify matters that need escalation and appropriately escalate to drive practical results for the business) to allow them to move quickly.

Scope of Role - This role works with the team to develop strategy, compile, document, and implement legal requirements, and provide first line support in areas such as:

  • Product and feature launches
  • New market entry
  • Geo expansion and international compliance
  • Technical product design for regulatory requirements
  • Data compliance as it pertains to telco requirements
  • Marketing strategies, initiatives, and compliance as needed for Zoom Phone
  • Contracting matters
  • Export compliance
  • Tax and pricing issues
  • Customer support responses, including cooperation with law enforcement
  • Documentation needed to support business initiatives

Responsibilities:

  • Conducts legal product reviews and maintains an inventory of features, technology, data, and compliance requirements.
  • Develops and implements legal-product processes and programs for compliance
  • Regularly meets with internal teams (e.g. product) to understand strategies, roadmap, and initiatives, and advises on new features, activities, etc. to ensure compliance
  • Provide early advice on regulations to speed development and compliance
  • Assesses risk associated with business activities and determines solutions
  • Takes lead, or may partner with cross functional teams, to ensure: (i) necessary terms in customer contracts, including proper drafting of service descriptions and (ii) review of vendor contracts for necessary terms
  • Responds timely to inquiries from colleagues to provide sound, succinct and actionable advice.
  • Conducts regular activities to ensure compliance, both for the product and for the business in areas related to Zoom Phone

Requirements:

  • 10+ years of direct experience in regulated telecommunications; preferably with in-house and law firm experience in the tech space
  • Qualified to practice law in California or state of residence
  • Demonstrated experience in establishing and growing a unified communications platform that includes a regulated telecom service.
  • Expertise in global telecom regulations and technical regulatory requirements.
  • Strong communication skills, including the ability to communicate effectively across cross-functional teams and build consensus among stakeholders
  • Passion to work in collaborative team environment with an attitude to deliver happiness
  • Fastidious attention to detail required to manage full scale regulatory compliance programs including all filings, reports, notices and communications with regulatory bodies in multiple jurisdictions.
  • Extremely organized with the ability to manage multiple projects simultaneously, multi-task, adjust to rapidly changing priorities, and drive strategic projects to successful delivery.
  • Sense of humor, excellent interpersonal skills, business judgment, strategic thinking, superior work ethic, flexibility and ability to work independently
  • Ability to quickly issue spot and appropriately prioritize risk and outcomes a must
  • Growth mindset: every new challenge is an opportunity to learn and grow.

As a business leader, this role develops strategy for delivering legal services to the business and creates and implements processes for efficiency and compliance, while maintaining a documented and demonstrable product support program. This role must communicate effectively and work cross functionally with all teams in the business to represent legal positions and requirements and move forward the best interests of the business. This role must appropriately balance risk with priorities and business objectives. As a role that has global view of product and teams, a primary contribution is the ability to spot issues that will impact the business and bring needed information to teams impacted for clarity, visibility, and informed decision-making.
Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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