Customer Experience Specialist - Accounting

| Denver

At Xero we're on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our Denver office as Customer Experience Specialists.
What is Customer Experience?

Made up of global teams of Xero product experts based in US, AU, NZ and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users by email and phone.
What you'd do:

We help our customers take ownership of their business by providing human support for our accounting software. As a CX specialist you will be investigating and responding to email queries sent in by customers when they encounter issues with our software or just need a helping hand to get something done. We aim to give each customer prompt, helpful and easy to understand information to help them get back up and running ASAP. No day at Xero will be quite the same and as you build your product knowledge there will be continual opportunities to up skill and specialize in the areas that interest you.
Our people:

Our people are Xero Guru's with a great understanding of small businesses and brilliant customer service skills. Each CX specialist brings their own personality and experiences to the role and we celebrate diversity and encourage our people to be themselves and add their own flavor to what we call "Xero Voice" aka the way we engage with our customers. What we do all have in common though is our genuine approach to customer care, problem solving skills and in depth product knowledge (don't worry we're keen to teach you the product knowledge part!)
What you need to know about this role:
This is a non-exempt full time role in Denver, CO. You must also be able to start on March 12th, 2018.
What we're looking for:

  • Proven experience in accounting or working with accounting software
(i.e. accounting degree or business degree with significant accounting classes, experience as a user of Xero or equivalent product, CPA experience, past bookkeeping experience)

  • Excellent oral and written communication
  • HIGH energy and enthusiasm about life!
  • Mature and passionate approach to doing great work
  • Diligence and commitment to following through and resolving problems
  • Initiative and ability to self-manage, along with flexibility
  • Confidence with Microsoft Excel, Word and some experience with other small business accounting systems
  • Ability to build effective relationships
  • An affinity for being a team player who pro-actively assists other team members
  • Why you should become a Xero:
    Great training & development and career progression opportunities within one of the world's most innovative growth companies. We have an awesome culture that not only offers great work opportunities, brilliant colleagues but also all the awesome extras like ping pong tournaments and free coffee, fruit/snacks, soft drinks and once a week breakfast and lunch. Most importantly we value our people and encourage you to challenge yourself to be the best you can be.
    It's time to introduce yourself

    Now that we've caught your attention, it's time to catch ours. Please apply using the link below - make sure you include your resume and cover letter.
    Xero is an Equal Opportunity Employer.

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    7100 E Belleview Ave, Denver, CO 80111
    7100 E Belleview Ave, Denver, CO 80111

    Insider's spotlight

    What’s the vibe like in the office?

    The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.


    US Customer Experience Team Leader

    How does the company support your career growth?

    One of Xero's values is being #Human, internally and externally. Xero puts the people before the product. Meaning, they encourage employees to ask more questions and speak up to move forward. I feel comfortable that I will continue to grow in my career being apart of more than just a product.


    SMB Market Development Manager

    Perks of working here

    401(K) Matching
    Casual Dress
    Commuter Benefits
    Company Outings
    Dental Benefits
    Fitness Subsidy
    Game Room
    Generous PTO
    Happy Hours
    Health Benefits
    Onsite Gym
    Some Meals Provided
    Stocked Kitchen
    Vision Benefits
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