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Technical Support Engineer

| Greater Denver Area

Wowza Media Systems, the global leader in live video streaming technology, is looking for an individual to join a fast growing SaaS and software company that is at the center of video streaming industry. You will be working on the front edge of innovation with companies like NBC Universal, Harvard University, SpaceX, NASA, Facebook, and the International Olympics Committee. We have been in business since 2005, won numerous industry awards, and have products deployed in more than 170 countries. As a result, we are growing rapidly and building out our teams, services, and infrastructure.

We are seeking a Technical Support Engineer to provide technical assistance to help our users resolve problems through email, phone, chat and our forums.  This role will report to the Sr. Manager of Technical Support and will be communicating and collaborating across multiple teams.  This is an exciting opportunity for someone passionate about helping customers and who will thrive inside a fast-paced environment, creating compelling and competitive products with worldwide impact.

What you will be doing:

The successful candidate will join a global team of experience engineers resolving many user challenges concurrently.  This position will be responsible for providing technical support in a timely manner for Wowza Media Systems products and services in numerous workflows, writing technical articles, developing server and client side code samples and troubleshooting customer code and work flows. 

Experience we’d like you to have:

The ideal candidate will have experience in media streaming products and services, experience troubleshooting entire workflows including complex video delivery systems, networking issues and instructing customer at all skill levels how to setup streaming solutions.

  • 3-5+ years related experience in the streaming industry
  • Experience in providing external customer support in a Service Desk environment and working within a formal ticketing system; Zendesk a plus
  • Ensuring all inbound issues are triaged and worked within the given SLA
  • Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players
  • Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency
  • Experience with server hardware including as but not limited to RAID, GPU’s and SSD
  • Experience with different operating systems and virtualizations including as but not limited to Windows, Linus, OSX, VMWare, Xen
  • Proficient in multiple environments such as Java, XLM, HTML, JavaScript, ActionScript, Flex
  • Experience with streaming protocols such as RTMP (Flash), RTSP, Adobe HTTP Dynamic Streaming, Apple HTTP Live Streaming and Microsoft Smooth Streaming (Silverlight)
  • Experience with other technologies such as Web Servers (HTTP), Databases (SQL), Cloud Based Services (AWS, Google)
  • Desired experience managing and posting in public support forums
  • Ability to work independently
  • Excellent English verbal, written, organizational and interpersonal skills; other languages a plus
  • Prior experience with Wowza products and services a plus

What we love about working for Wowza 

  • Million Dollar Views of the Mountains, Denver Metro, and Live Buffalo!
  • Strong benefits package including Health, Dental, Life & Disability Insurance, PTO and 401k match
  • An appetizing kitchen stocked with food and drinks…. dog treats too!
  • The ability to work with amazing clients and partners such as ESPN, Walt Disney, Facebook, US Air Force, and Amazon
  • Gym Discounts to satisfy that urge to move
  • Spacious office with state of the art equipment
  • Success based compensation that rewards performance! 

This is a great opportunity to join an innovative, successful industry leader that is passionate about our customers and has a track record of delivering results.

Read Full Job Description

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks

Location

We are located off the Genesee Park exit of I70, where deer, elk and the buffalo herd roam.

An Insider's view of Wowza Media Systems

What's something quirky about your company?

We use the Slack app to communicate within the office as well as with the live-streaming community in general. One of our favorite pastimes is creating custom emojis to make each other laugh, and for some good-natured teasing. The dolphin emoji, the unicorn vomiting rainbows, and infinite variations of the party parrot are a few favorites.

Holly Regan

Content Marketing Specialist/Editor-in-Chief

How does the company support your career growth?

What makes someone successful on my team, is having an entrepreneurial attitude, and not waiting to be told what to do. At Wowza, we hire talented people and expect them to tell us what we should do instead. I want people who challenge status quo, speak up against the crowd, and stand strong in their convictions.

Melissa LaMonica

Director of HR

What are Wowza Media Systems Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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