Senior Software Engineer, Engineering Support & Tools group (Denver)

| Greater Denver Area

Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

Checkr is looking for an experienced Senior Software Engineer to join the Engineering Support and Tools group, which is responsible for providing technical support to Customer Support team and develop internal tools for improving engineering efficiency. In this role, you will be working with customer support team in troubleshooting and resolving technical issues in production environment. You will be working with product and Engineering team in conducting a Root Cause Analysis, bug triage, and bug fixes. You will be assisting in developing internal tools that will help improve engineering efficiency.  If you are passionate about solving complex technical problems and want to apply innovative ideas in building tools and processes that will enable teams across Checkr to provide high-quality products and services, we want you!

What a typical week looks like at Checkr:

  • Provide technical support by way of identifying, classifying, troubleshooting, resolving and escalating customer and partner facing technical issues
  • Manage the escalation process with Engineering team as necessary
  • Build out and implement the monitoring and resources required to scale the technical support function
  • Monitor user activity and logs to proactively identify and resolve technical problems
  • Track trends in customer and partner issues to identify areas for quality improvement
  • Leverage, create and update technical documentation to enable customers and other internal teams
  • Partnering with engineering and product teams to build out self-service tools to reduce and streamline technical support instances over time

What we value in Engineering Support Engineer:

  • You have 5+ years of experience as a Technical Support Engineer or Software Engineer or related role
  • Proficiency in Ruby or Python
  • Experience with ORMs and datastores (MySQL, MongoDB)
  • Hands on experience working with AWS infrastructure
  • Ability to diagnose and remediate basic technical issues
  • Ability to run through code to debug issues
  • You are a team player who can work with Customer support, product, and engineering in evaluating and prioritizing customer facing issues
  • You like troubleshooting issues and find a root cause of a problem
  • You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.

Brownie Points:

  • Worked at a startup
  • Experience with modern web frameworks (Rails, React, Angular, etc.)
  • Academic background in computer science or equivalent (BS or MS)

What you get:

  • A fast-paced and collaborative environment where we leverage the latest technology
  • Hands-on coaching and professional development
  • Competitive compensation and opportunity for advancement – a true meritocracy
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Gym membership, transportation reimbursements
  • Catered lunch, dinner, and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

An Insider's view of Checkr

What’s the vibe like in the office?

After 5 years of working at Checkr, I'm pleased to say that the vibe in the office hasn't changed! It's still a fun, vibrant and progressive environment where I'm constantly learning. If you're energized by smart, humble and ambitious professionals, you'll love Checkr.

Ashley DiRuggiero

Human Resources

How does the company support your career growth?

Checkr has helped me grow in my career with challenging Objectives and Key Results (OKRs) each quarter. Because my individual OKRs are aligned with company-wide stretch goals, achieving them means that I am an integral part of moving the company forward AND getting new experiences under my belt!

Temi Vasco

Accounting

How do your team's ideas influence the company's direction?

The sales team is on the front line with customers which gives us strong customer insights and a tremendous opportunity to shape the product strategy of the company. We bring that feedback to the executive team on a regular basis to influence the company's GTM strategy.

Kristen Faris

VP, Industry Strategy

What are Checkr Perks + Benefits

Checkr Benefits Overview

Checkr provides generous benefits and perks including comprehensive healthcare, unlimited PTO, commuter benefits, gym reimbursement, work from home Wednesday and an annual learning and development allowance.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Checkr offers equity in the form of Restricted Stock Units (RSUs) that vest over a 4 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary or secondary caretaker.
Flexible Work Schedule
Checkr provides employees with a flexible work schedule that includes flexible start and end times and a company wide initiative to work from home on Wednesdays.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Checkr pays $100 a month for commuter benefits.
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch and dinner on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Checkr has a fully stocked kitchen including unlimited drinks, snacks, coffee and tea.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Fitness Subsidies
Checkr reimburses $50 a month for gym memberships.
Professional Development Benefits
Job Training & Conferences
Checkr has a $2,850 budget per person for additional learning and development.
Lunch and learns
Promote from within
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