Senior Director, Site Reliability Engineering and DevOps

| Greater Denver Area

Senior Director, Site Reliability Engineering and DevOps


Job Type:
Full-Time
Location: Belmont, CA or Denver, CO
Department: Site Reliability Engineering and DevOps


The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We're creating cool, disruptive products and we need your help!

The Senior Director, SRE and DevOps contributes to the strategic objectives of the Innovation Division by providing 24x7 support of cloud-based production platform by managing 70+ SRE & DevOps team members across multiple geographical zones (USA, Europe, Asia).
This is a Denver, CO based technical management position focusing on development, leadership and oversight of Site Reliability Engineering (SRE) department.


Responsibilities:
 

  • Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues
  • Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
  • Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces
  • Explore and innovate new cloud and HA technologies, features, and tools
  • Partner with development teams in defining and implementing improvements in service architecture
  • Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals
  • Provide leadership and managerial coaching to SRE & DevOps management team across all company's locations
  • Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and operations management teams
  • Participate in company-wide initiatives to develop design patterns, and champion them on the relevant R&D teams


Qualifications:

  • 10+ years of proven experience in support or development globally distributed cloud SaaS services with demonstration Director-Level Management experience
  • Proven ability to design, deliver, measure, and manage big cloud environments with 20k+ VMs of high-growth SaaS systems with 99.99%+ SLA
  • Experience with automation/configuration management using either Puppet, Chef or an equivalent
  • Ability to use a wide variety of open source technologies and cloud services including micro services
  • Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
  • Excellent project management skills. Understands the difference between waterfall, agile, scrum and any other project management tools to effectively strike the right balance.
  • Experience with public cloud technologies


About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 


RingCentral is an EEO/AA employer.
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Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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