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Sr. Business Analyst – NOPSS

| Greater Denver Area

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Sr. Business Analyst – NOPSS (Network Operations Process System Support) will support investigating NCC business systems, identifying options for improving business systems and bridging the needs of the business for use by the NOPSS developer.  This role will work directly with the NCC to analyze, design, develop, implement, and evaluate features with the goal of automating value add business processes. Responsibilities will range from self-development of customer reports, business case development, technical writing, and process analysis. Our mission is to provide the Network Control Center with innovative tactical and strategic processes to drive operational capability, efficiency, quality, and scalability to surpass our customer’s expectations at the lowest possible cost.

Responsibilities

  • Analyze and define the business problem and primary objectives of new projects. Identify and validate the key business requirements.
  • Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
  • Contribute to project plans.
  • Create custom queries, dashboards, and business reports utilizing data from various transactional repositories.  Transactional repositories include but are not limited to the following:  Salesforce (Service Image/Equipment Inventory/Maintenance Requests), NetCool (Alarm data), and MetaSolv (Network Image).
  • Lead cross-functional business re-engineering teams and continuous improvement efforts across the NCC.
  • Evaluate, propose and implement new processes as alternatives to optimize NCC efficiency.
  • Partner with NOPSS developers to create functional system requirements based on business and user requirements.
  • Author communications and presentations based on analysis performed.
  • Review and provide feedback to customer RFPs as required.
  • Partner with internal business organizations regarding circuit site and customer related data integrity issues.
  • Produce executive level readouts in PowerPoint summarizing findings and recommendations.
  • Stay engaged and communicate with the team.  (Rocket.Chat, Chatter, etc.)
  • Assist in maintenance of the NOPSS domain wiki pages.
  • Ultimate authority and responsibility for NOPSS communications and reports.

Qualifications

  • 5+ years’ telecom or equivalent experience.
  • Moderate familiarity in fiber, SONET, DWDM, Ethernet, and IP.
  • Advanced level knowledge of Microsoft Office suite (particularly Excel and PowerPoint).
  • Salesforce reporting experience preferred.
  • Process improvement experience preferred.
  • 45 wpm typing.
  • Strong written and verbal communication skills.
  • Effective time management and organizational skills.
  • Ability / willingness to operate in a fast-paced, demanding environment.
  • Analytical / critical thinking ability.
  • Ability to shift and manage priorities to meet organizational goals.

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

1821 30th Street, Boulder, CO 80301

What are Zayo Group Perks + Benefits

Zayo Group Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
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