Senior Systems Administrator

| Greater Boulder Area
Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app, and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?
 
In this new role at Gloo, you’ll be working on configuring and optimizing our back-office cloud-based systems that support our shared services and sales teams. Your experience implementing and customizing business systems through a technical lens along with your natural problem-solving talents will determine success in this position. We’re moving fast, scaling big and still agile even though we’re not a startup. Our mission is having an impact on humans every day. Do you want to make a difference – keep reading!

What you will be doing:

  • Configuring and optimizing the entire suite of back office cloud-based systems that support our SaaS platform
  • Making configuration changes within Zuora, Salesforce, Zendesk, HubSpot and maintaining appropriate documentation
  • Managing system quoting and billing document templates in Zuora
  • Continuously identifying and correcting data issues
  • Handling bulk data uploads for customer accounts, subscriptions, and usage data
  • Providing skillful follow up on all documents, meetings, communication while at the same time evangelizing our product vision throughout the organization
  • Being mindful of privacy and security best practices related to business systems
  • Seeking out opportunities to establish or enhance systems that aren’t contributing to the forward direction of our strategic objectives as an organization
  • Stretching yourself professionally by jumping into unfamiliar territory whenever necessary

What it takes for success in this role:

  • Bachelor’s degree in a technical discipline; CIS, CS or MIS
  • At least 5 years of experience serving as a technical business analyst or technical consultant with responsibility for configuration, customization, and management of the technical use cases
  • Demonstrated experience in an role where you are solving problems, managing projects and implementing technology solutions all at the same time
  • Previous experience working in a SaaS company or on a project team within a SaaS company
  • Capable of maintaining the APIs that help the system work seamlessly
  • In-depth knowledge of interdependent business systems – you get them and love making them work
  • Professional maturity – you understand how companies operate and are mindful of the bigger picture objectives and strategy
  • Intensely curious mind. Seek to understand “why,” then design the “how”
  • A good sense of humor and a drive to make a positive impact on the world

Our team members enjoy:

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

Every Friday afternoon we have an all-company happy hour where team members can relax after working hard all week and enjoy an adult beverage, ping pong, corn hole, and board games. Additionally, the company sponsors game nights, trivia, community service events, an all company picnic and a holiday party.

Becky McKenzie

Office Manager

What projects are you most excited about?

It’s a great time to be at Gloo. I’m working with a high powered cross functional team to tackle challenging problems. Currently, we are focused on transforming our user experience from one of “functional capabilities” into one focused on the “value stack”. We want to unify our disparate UI and data constructs into a single cohesive experience.

Steve Kurtz

Director of UX

How has your career grown since starting at the company?

I started at Gloo as a project manager, but I’ve always been good with technology. I had been with Gloo for about a year, when I spoke with my manager and Scott [CEO] about my interest in product. They helped set me up for success, supporting me on my career journey. I’ve now been a Product Owner for the last three years and love what I do.

Jordan Fray

Product Owner

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
Parking
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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